Fitness Center Representative

4 weeks ago


Wilmington, Massachusetts, United States Planet Fitness Full time
Job Summary

The Fitness Center Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.

Key Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Assist with maintaining the cleanliness and organization of the club.
  • Meet or exceed tour and sales targets.
  • Enforce Planet Fitness member rules and policies.
Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
Physical Demands:
  • Continual standing and walking during shifts.
  • Continual talking in person or on the phone during shifts.
  • Occasional lifting of up to 50 pounds.


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