Customer Service Representative

6 hours ago


Wilmington, Massachusetts, United States Alside Full time
Job Summary

Associated Materials / Alside is seeking a highly motivated and customer-focused Inside Sales/Customer Service Representative to join our team. As a key member of our Supply Center, you will be responsible for delivering exceptional customer service, developing product knowledge, and resolving customer issues in a timely and accurate manner.

Key Responsibilities
  • Provide customer service by responding to customer needs thoroughly and accurately
  • Develop and maintain a high level of product knowledge
  • Field and resolve customer issues and questions
  • Perform inside sales duties as needed
  • Utilize consultative selling skills to establish and develop new customer accounts
  • Provide quotes to customers and process customer orders
  • Schedule product deliveries and communicate with customers
  • Order inventory for replenishment
  • Operate in a safe manner and maintain a safe work environment
  • Support the Supply Center Team in achieving overall business unit goals and objectives
Requirements
  • Ability to multi-task and make business decisions in a fast-paced environment
  • Composed under pressure
  • Results-driven with a positive attitude
  • Effective time management and organizational skills
  • Excellent communication skills, both written and verbal
  • Ability to learn and adapt to new technology
Benefits
  • Competitive hourly rate of $23-$26
  • Medical, dental, and vision insurance
  • 401(k) plan with company matching
  • Minimum of eight hours of vacation time per month and 10 paid holidays
  • Opportunities for growth and professional development


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