Customer Service Representative

3 weeks ago


Wilmington, Massachusetts, United States Planet Fitness Full time
Job Summary

The Customer Service Representative will be responsible for delivering exceptional member experiences by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities, including answering phones in a friendly manner and assisting callers with various questions.
  • Check members into the system, facilitate new member sign-ups, and take prospective members on tours.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, with the ability to interact in a positive and professional way with members and coworkers.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Benefits

All staff will also receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like access to Pet Insurance and Aflac.

At Planet Fitness, we're committed to enhancing people's lives with an affordable, high-quality fitness experience. We're seeking top talent to join our team in cultivating the Judgement Free Zone and shaping the future of our brand. With over 2,000 locations in the United States, Canada, and internationally, there's plenty of opportunity on our Planet. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.



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