Overnight Financial Coordinator

2 weeks ago

Pensacola, Florida, United States Innisfree Hotels Full time


Innisfree Hotels is committed to creating an inclusive environment that values each employee's contributions and perspectives.

Position Overview:

The Overnight Financial Coordinator plays a crucial role in ensuring the accuracy of Front Office financial records on a daily basis. This position involves summarizing and compiling data for the hotel's financial documentation while monitoring room revenue, occupancy rates, and other essential Front Office metrics.

This role also entails preparing a comprehensive report of cash, check, and credit card transactions, which reflects the hotel's financial status for the day.

Key Responsibilities:

  • Maintain a friendly and service-oriented approach in all interactions with guests and colleagues.
  • Foster a positive work atmosphere by addressing conflicts with composure and professionalism.
  • Deliver exceptional service to guests by promptly and courteously responding to their requests during check-in, check-out, and throughout their stay.
  • Facilitate guest check-ins and check-outs, assign rooms based on requests and reservations, assist with booking and canceling reservations, and process payments for guest accounts.
  • Transfer charges and deposits to master accounts, ensuring all postings and balances are accurate.
  • Prepare and organize reservations for the following business day.
  • Monitor room revenues, occupancy statistics, and other relevant Front Office data.
  • Compile a summary of cash, check, and credit card transactions.
  • Verify postings and documentation for accuracy, and manage computerized financial information.
  • Adhere to the End of Day/Night Audit Checklist.
  • Conduct wake-up calls as needed.
  • Execute the end-of-day process in property management software (PMS).
  • Stay informed about hotel developments by reviewing communications for each shift.
  • Minimize revenue loss by following established credit and inventory control procedures.
  • Monitor customer accounts to ensure compliance with hotel credit limits and verify registration information.
  • Comply with hotel policies regarding cash handling and documentation.
  • Follow all company policies and procedures while meeting established standards.
  • Maintain a clean and safe work environment, reporting any safety concerns to management.
  • Perform additional duties as assigned by management.
Qualifications:

  • High school diploma or equivalent required.
  • At least 1 year of customer service experience, preferably in the hospitality sector.
  • Ability to interpret various instructions in written, oral, or scheduled formats.
  • Proficient in reading, writing, and speaking English to effectively communicate with guests and team members.
  • Familiarity with reservation and POS systems.
  • Competence in using computers and knowledge of operating software preferred.
  • Strong multitasking abilities and attention to detail.
  • Team-oriented with the ability to work independently with minimal supervision.

At Innisfree Hotels, we believe in investing in our employees' growth and development. We are a dynamic and expanding organization seeking individuals who embrace challenges and value our culture as we move forward into the next phase of growth.

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