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Overnight Financial Coordinator
2 months ago
Innisfree Hotels is committed to creating an inclusive environment where every employee is valued and heard.
The Overnight Financial Coordinator plays a crucial role in ensuring the accuracy of Front Office financial records on a daily basis. This position involves summarizing and compiling essential information for the hotel's financial documentation while monitoring room revenue, occupancy rates, and other key operational statistics.
This role also entails preparing a detailed summary of cash, check, and credit card transactions, reflecting the hotel's financial performance for the day.
Key Responsibilities:
- Maintain a friendly and service-oriented approach in all interactions with guests and team members.
- Foster a positive work atmosphere by addressing conflicts calmly and effectively.
- Deliver exceptional service to guests by promptly responding to their requests during check-in, check-out, and throughout their stay.
- Manage guest check-ins and check-outs, assign rooms according to guest preferences and reservation details, and assist with booking and canceling reservations as necessary.
- Transfer charges and deposits to master accounts, ensuring all postings and balances are accurate.
- Prepare and file reservations for the upcoming business day.
- Monitor room revenues, occupancy rates, and other relevant statistics.
- Compile a summary of cash, check, and credit card activities.
- Verify postings and documentation for accuracy, while recording and analyzing computerized financial data.
- Adhere to the End of Day/Night Audit Checklist.
- Conduct wake-up calls as required.
- Execute the end-of-day process in property management software.
- Stay informed about hotel developments by reviewing communications for each shift.
- Minimize revenue loss by following established credit and inventory control procedures.
- Monitor customer accounts to ensure compliance with hotel credit limits and verify registration information.
- Comply with hotel policies regarding cash management and documentation.
- Uphold all company policies and procedures while meeting established standards.
- Maintain a clean and safe work environment, reporting any safety concerns to management immediately.
- Perform additional duties as assigned by management.
- High school diploma or equivalent required.
- At least 1 year of customer service experience, preferably in the hospitality sector.
- Ability to interpret various instructions in written, oral, or scheduled formats.
- Proficient in reading, writing, and speaking English to effectively communicate with guests and team members.
- Familiarity with reservation and POS systems.
- Competence in using computers and operating software.
- Strong multitasking abilities and attention to detail.
- Team-oriented with the ability to work independently with minimal supervision.
At Innisfree Hotels, we believe in investing in our employees, fostering growth and development within a dynamic and expanding company.