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Financial Assistance Coordinator

2 months ago

Pensacola, Florida, United States Baptist Health Care Full time
Job Description

The Financial Assistance Specialist is a critical role within Baptist Health Care, responsible for ensuring all self-pay and/or insured patients have access to receiving a financial screening for assistance with payment options. This position directly communicates with patients about out-of-pocket liabilities with expectation of collection in a respectful, caring, and professional manner.

Key Responsibilities
  • Initiates all financial arrangements, assists with payment options, and screens patients for financial assistance or directs to Medicaid screeners during the registration process.
  • Reviews all centralized scheduling and VIBE teams referrals from scheduled outpatient visits prior to service date to ensure all self-pays, and high dollars out-of-pocket insured accounts have received financial dialogue regarding payment options.
  • Reviews all verified inpatient accounts or any new self-pay admission within 24 hours of admission to ensure all self-pays, and or any insured accounts with an out-of-pocket liability have received financial dialogue regarding payment options.
  • Ensures all aspects of pre-registration are completed, which includes verification of insurance and benefits, verification of patient demographic, verification of medical necessity, receipt of authorizations when needed, financial clearance, and financial dialogue is completed for each and every account under review.
  • Provides out-of-pocket liabilities information and collection requirements (utilizing the software tools necessary) for patients, check-in staff, or registrars through the registration process (prior to services, at check-in, & through discharge) which includes co-pays, co-insurance, and deductibles.
  • Provides patients and ordering physicians with information regarding needed authorization prior to patient's arrival.
  • Meets BHC as well as Industry Standards for accuracy of pre-registrations and financial clearance standards.
  • Provides patients with information regarding financial arrangements and/or financial assistance when needed, plus documents information into patient accounting system.
  • Communicates directly with the patients 3 to 5 days prior to arrival with information about co-pay, co-insurance, and deductible amounts due at time of service (makes 3 attempts to contact patient prior to visit).
Qualifications
  • High School Diploma or Equivalent Required
  • 1-3 years Relevant revenue cycle experience Required
  • 1-3 years Experience as a financial counselor, customer service representative, registrar, or scheduler Preferred