Business Systems Support Specialist

2 weeks ago


Cleveland, Ohio, United States Howard Hanna Real Estate Services Full time

Application Support Analyst

Location: Cleveland, OH

OVERVIEW: The Application Support Analyst is accountable for providing advanced support for the software systems utilized by the Accounting Division. Reporting to the Application Support Manager, this role is essential in ensuring the smooth operation of business applications and assisting users with their daily interactions and reporting needs.

KEY RESPONSIBILITIES:

  • Administer and support core business applications utilized by the Accounting Division, including Dynamics Great Plains and Profit Power.
  • Oversee the coordination of software updates and patches, including the testing, distribution of updates, and preparation of training materials.
  • Engage with external vendors and IT teams to facilitate project support and operational efficiency.
  • Manage the resolution of all second-level support inquiries and issues.
  • Develop and maintain reports using SSRS.

REQUIRED QUALIFICATIONS:

  • Bachelor's degree in Computer Science, Information Science, or a related discipline, or 3-5 years of relevant experience; experience in accounting or real estate is advantageous.
  • A minimum of 3 years of experience in providing second-level software support.
  • Proficiency in creating reports using SSRS and PowerBI.
  • Familiarity with SSAS data cubes and SSIS packages.
  • Strong written and verbal communication skills, with the ability to effectively interact with non-technical stakeholders.
  • Ability to maintain composure in high-pressure situations while demonstrating focus and clarity.
  • Strong organizational and project management capabilities.
  • Proven analytical and problem-solving skills with a keen attention to detail.

This position is committed to fostering an inclusive work environment that values diversity and equal opportunity for all candidates.



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