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Senior Director of Global Sales and Enablement
2 months ago
About the Role
The Global Enablement team at New Relic is seeking a highly experienced Senior Director to lead the development and execution of enablement programs that drive successful sales and technical performance. As the leader of this team, you will build and execute programs in collaboration with key business stakeholders and external providers, interacting with senior levels within the organization and New Relic's community in a fast-paced, dynamic environment.
Key Responsibilities
- Design, develop, and deliver extraordinary learning programs that drive behavior change and increase enablement and performance within our global Sales and Pre/Post Sales Technical (Customer Adoption) teams.
- Drive our new Technical Certification Program, delivering role-based certification paths for our Customer Adoption team, our customers, and our partners.
- Develop learning curricula that aligns learning and performance strategies.
- Facilitate solution, skill, and organizational learning programs for Sales, Customer Adoption, Customers, and Partners, providing coaching to managers and sales reps for continued reinforcement.
- Develop assessment approaches that conform to New Relic accreditation strategies and processes.
- Evaluate the business impact of learning programs through the use of learning and performance metrics.
- Communicate and lead program objectives and deployment plans.
- Build and maintain appropriate learning and support materials for programs.
Requirements
- Bachelor's in Instructional Design or Adult Education; Master's preferred.
- Experience owning the development of Certification policies, marketing, and SME community.
- Experience in working with psychometricians to roll out legally defensible technical Certification programs.
- Experience working with certification management vendors (e.g., Kryterion, Prometric, etc.).
- Experience leading a global team that develops, delivers, and owns technical customer enablement.
- Consistent track record in solution/value selling, pre-sales, or consulting activities in the IT market and/or developing selling skills in others.
- 8+ years of Sales Coaching and Project Management experience across a variety of delivery media.
- 4+ years of demonstrated ability leading people teams.
- Fluency in English.
Preferred Qualifications
- Proficient in establishing learning and performance metrics and measurements (return on investment & Benchmarking).
- Experience in facilitation, training, mentoring sales professionals.
- Strong in building and maintaining relationships.
- Experience analyzing business needs and selling value to customers.
- Project/program management experience.
- Experienced at prioritizing and meeting swift deadlines in a fast-paced, constantly evolving environment.
- Excellent team player with good leadership skills.
- Ready to travel where required (up to 50% if not SFO based, 20% if SFO based).
- Fluency in English, working knowledge of other languages is an asset.
About New Relic
New Relic is a company that values diversity, equity, and inclusion. We foster a welcoming and inclusive environment where everyone feels comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including non-traditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be.
Benefits
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
