Eyewear Sales Specialist

2 weeks ago


Fond du Lac, Wisconsin, United States Shoptikal, LLC Full time

Position Overview:
As an integral part of our optical retail environment, you will engage with customers to provide exceptional service and assist them in selecting the ideal eyewear solutions tailored to their needs.

Key Responsibilities:
- Deliver outstanding customer and patient service in accordance with company standards.
- Assess patient eyewear requirements and recommend appropriate lenses, coatings, and frames.
- Guide customers in frame selection, ensuring compatibility with their facial features and prescriptions.
- Accurately process orders and dispense eyewear with professionalism.
- Provide assistance with frame repairs and adjustments as needed.
- Educate patients on the proper care and handling of contact lenses.
- Support the Optometrist with preliminary screenings and patient history documentation.

Operational Standards:
- Maintain comprehensive knowledge of third-party insurance plans and claims processing.
- Communicate promotions and special offerings to customers effectively.
- Manage account balances and prepare detailed work orders for the optical lab.
- Ensure proper inventory management of frames and related products.

Qualifications:
- High School diploma or equivalent required.
- Must maintain any necessary state licenses.
- Completion of certification requirements is essential for career advancement.
- Previous experience in an optical or office setting is advantageous.
- Ability to manage multiple customer interactions simultaneously.

Skills and Abilities:
- Strong communication skills, both written and verbal.
- Proficient in reading and writing at a high school level.
- Capable of standing or sitting for extended periods.
- Familiarity with office equipment such as computers and telephones.
- Ability to lift items weighing between 10 to 20 pounds.
- Good manual dexterity and hand-eye coordination.

Work Environment:
- Flexibility to work various shifts, including evenings and weekends, as required.
- Willingness to travel independently for professional development and company objectives.



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