Client Relations Specialist

2 weeks ago


Fond du Lac, Wisconsin, United States C-P Flexible Packaging Full time

C-P Flexible Packaging is a thriving and essential manufacturing organization renowned for its advanced digital pre-press and wide-web flexographic printing capabilities, as well as its extrusion and adhesive laminating processes. Our primary focus is on delivering innovative flexible packaging solutions, particularly for the food sector, specializing in roll stock, pouches, re-sealable packaging, and shrink sleeves. With nine locations across North America and a commitment to growth, C-P Flexible Packaging ranks among the top 25 flexible packaging companies in the United States.
Position Overview:

The selected candidate will oversee customer accounts, manage the entry and prioritization of production jobs, and perform various essential business functions. This role demands a proactive communicator who can serve as a reliable source of information with minimal oversight. Successful collaboration with Operations, Sales, and Customers is crucial for achieving success in this position.

Key Responsibilities:

  • Adhere to all safety protocols and prioritize safety in all tasks.
  • Embody and promote the core values of C-P.
  • Manage Customer Accounts: process orders and ensure follow-up from placement to delivery.
    • Oversee customer accounts, pricing, production orders, and inventory management.
    • Ensure customer satisfaction through effective design, preparation, and implementation of fulfillment processes.
    • Collaborate with sales and manufacturing teams to analyze customer forecasts and trends.
    • Coordinate the handling of customer complaints and returns with the Quality Department.
    • Establish policies and procedures to enhance customer processing efficiency.
    • Foster customer loyalty through exceptional engagement and service.
    • Support technological and innovative service solutions to facilitate a seamless business experience.
  • Manage Production Job Entry and Prioritization:
    • Analyze demand to align with customer and inventory needs.
    • Create and adjust production schedules as necessary.
    • Coordinate the procurement and delivery of raw materials with the Procurement Team.
    • Proactively manage raw material and finished goods inventories.
    • Align customer demand with operations to ensure timely production and delivery.
    • Implement system and process enhancements related to inventory control and material availability.
  • Perform additional duties as required.
Qualifications:
  • Experience: Minimum of 2 years in a customer service role, ideally with a focus on managing customer forecasting and demand.
  • Strong communication skills for effective collaboration both internally and externally.
  • Ability to take on a leadership role and manage the intricacies of customer accounts and projects.
  • High proficiency in Microsoft Excel, with the capability to develop and modify spreadsheet applications.
  • Familiarity with database reporting tools to utilize company ERP data.
  • Ability to tailor reports to meet specific customer requirements.
  • Independent problem-solving skills to make informed business decisions.
  • Excellent organizational skills and attention to detail.
  • Ability to maintain positive relationships within a team setting.
  • Exhibit a positive and adaptable attitude.
Additional Skills and Abilities:
  • Strong team collaboration skills.
  • Commitment to maintaining confidentiality in accordance with company and federal standards.
  • Adaptability to changes in the work environment and ability to manage competing demands.
  • Dependability and adherence to company conduct standards, including punctuality and responsiveness to management feedback.


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