Eyewear Sales Specialist
2 weeks ago
At Shoptikal, LLC, our mission is to provide exceptional eye care and quality eyewear products. Our dedicated team members utilize advanced technology and uphold strong community values to deliver outstanding services.
As a vital part of our organization, you will have the chance to foster meaningful connections within the community while contributing to the enhancement of our patients' vision and overall well-being.
We offer comprehensive training and certification opportunities, along with a robust benefits package that includes medical, dental, and vision coverage, a 401K plan with matching contributions, and paid time off.
Are you interested in a role that emphasizes excellent customer service and patient care while allowing for professional growth? Shoptikal, LLC is currently seeking a Full-time Optical Sales Associate.
POSITION OVERVIEW:
Deliver outstanding service to patients and customers in the selection, ordering, and dispensing of eyewear. Conduct pre-screening tasks prior to patient examinations. Prepare work orders for the Optical Lab and manage medical billing information. Maintain an organized frame inventory.
COMPENSATION AND BENEFITS:
- Competitive wages and incentives
- 401K plan with matching contributions
- Paid vacation and personal days
- Volunteer time off
- Sick leave
- Health and wellness benefits
- Voluntary benefits options
- Employee assistance program
- On-the-job training and certification
- Recognition programs for teammates
KEY RESPONSIBILITIES:
CUSTOMER SERVICE:
- Provide exceptional service to patients and customers in line with company standards
- Assess patient eyewear requirements
- Recommend suitable lenses, coatings, and frames based on patient needs
- Assist patients in choosing frames that complement their style and fit their prescriptions
- Accurately order and dispense eyewear
- Support patients with frame repairs and adjustments
- Educate patients on the proper use and care of contact lenses
- Assist the Optometrist with patient histories and screenings
BUSINESS OPERATIONS:
- Maintain thorough knowledge of third-party plans and claims
- Communicate promotions and special lens offerings to patients
- Manage account balancing
- Prepare detailed work orders for the Optical Lab
- Process medical billing information
- Ensure effective merchandising of frame inventory
QUALIFICATIONS:
- High School diploma or equivalent
- Maintain necessary state licensing
- Complete certification requirements as specified by Shoptikal, LLC
- Prior experience in an office or optical dispensing environment is preferred
- Able to manage multiple customer interactions simultaneously
- Skilled in analyzing prescriptions and providing eyewear solutions
WORK ENVIRONMENT:
- Ability to communicate effectively in writing and verbally
- Capable of reading and writing at a high school level
- Able to sit or stand for extended periods
- Proficient in using office equipment (e.g., computers, telephones, fax machines)
- Ability to lift items weighing 10 to 20 pounds
- Good vision capabilities (near, distance, color, and depth perception)
- Manual dexterity and hand/arm steadiness
- Ability to operate a cash register and optical equipment
- Willingness to work flexible hours, including evenings and weekends
- Ability to travel independently as needed for company objectives
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