Operations Team Leader

2 weeks ago

Seattle, Washington, United States Infoblox Full time
Join Infoblox as an Operations Team Leader

At Infoblox, we are thrilled to be recognized as a leader in cloud-first networking and security services. Our innovative solutions empower organizations to leverage the cloud for simple, scalable, and reliable network experiences.

As a key player in our operations team, you will report directly to the Senior Director of Operations. This hybrid role will involve overseeing the entire Americas Operations Team and managing the quote-to-cash process.

Your Responsibilities:

  • Lead and develop the Americas operations team, fostering a high-performance culture that aligns with our company values.
  • Communicate effectively with internal stakeholders, including sales leadership, finance, and product teams, to ensure alignment on quoting strategies and objectives.
  • Serve as an escalation point for team members regarding policy exceptions, leveraging your understanding of pricing models and competitive positioning.
  • Enhance the end-to-end Configure, Price, Quote (CPQ) process to ensure efficiency and accuracy in quote generation.
  • Establish and maintain reporting mechanisms to track key performance indicators related to quote generation and validation.
  • Implement rigorous quality assurance measures to validate the accuracy of customer quotes, ensuring compliance with pricing and discounting policies.
  • Become a subject matter expert in product SKU structures and booking requirements to enhance scalability and efficiency in the quote-to-cash process.
  • Evaluate and mitigate legal, financial, and operational risks associated with quotes, ensuring adherence to company policies and legal requirements.
  • Identify opportunities for process improvement within the CPQ team and implement enhancements to boost overall effectiveness.
  • Support the professional growth of team members through coaching, performance reviews, and training opportunities.

Your Qualifications:

  • A minimum of 12 years of experience, including at least 7 years in a sales operations or operations role.
  • At least 3 years of experience leading an operations team.
  • Experience with Sales Cloud and CPQ is essential.
  • A proven track record of leading by example and managing goals while delivering exceptional customer support.
  • Ability to evaluate, build, create, and reinvent sales processes.
  • Capability to execute in a complex, fast-paced environment.
  • A calm, supportive, and collaborative attitude.
  • A strong customer service orientation and results-driven mindset.
  • Proficiency in advanced Excel, Salesforce, and Google Sheets.
  • Excellent written and verbal communication skills.
  • Ability to work independently with minimal supervision, think creatively, and adapt to changing priorities.
  • A Bachelor's degree in business; an MBA is preferred.

Success Metrics:

In your first six months, you will:

  • Define the strategy and expand the team to address critical quoting and booking challenges.
  • Evaluate what works and what doesn’t, using feedback to continuously improve processes.
  • Gain a comprehensive understanding of the business and processes to support purchase order activities.
  • Build strong collaborative partnerships with key stakeholders.

After your first year, you will:

  • Establish a best-in-class framework for quote-to-cash governance processes.
  • Execute a consistent quarterly business review process to demonstrate improvements.
  • Independently manage cross-functional projects and requirements.

Why Choose Infoblox?

We are committed to fostering a culture that embraces diversity, equity, and inclusion while rewarding innovation and creativity. At Infoblox, you will have the opportunity to grow and develop your career in a supportive environment that values continuous learning and adaptability.

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