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Housekeeping Team Leader

2 months ago

Seattle, Washington, United States Aimbridge Hospitality Full time

Job Overview

The Housekeeping Team Leader plays a crucial role in overseeing and coordinating the housekeeping operations within designated areas. This position involves inspecting guest accommodations to ensure they meet established cleanliness standards, assisting Room Attendants as necessary, and providing essential training. In the absence of the Housekeeping Manager, this role assumes all related responsibilities.

Key Responsibilities

Qualifications:

  • Minimum of 2 to 3 years of progressive experience in hospitality or a related sector is required.
  • High School diploma or equivalent is mandatory.
  • Relevant college coursework is advantageous.
  • Prior supervisory experience is preferred.

Core Duties:

  • Engage with guests and team members in a warm, service-oriented manner.
  • Maintain consistent attendance in accordance with company standards, adapting to the hotel’s scheduling needs.
  • Exhibit high standards of personal grooming and attire, including the proper uniform and name tag during shifts.
  • Adhere to company policies and regulations to promote safe and efficient hotel operations.
  • Conduct daily inspections of staff performance within assigned areas to ensure standards and productivity are upheld.
  • In the absence of the Housekeeping Manager, inspect all VIP rooms and communicate their status to the Front Office.
  • Supervise the organized closing of floors at day’s end, ensuring Room Attendants’ carts are clean and stocked with linens.
  • Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office punctually.
  • Manage key control systems effectively.
  • Oversee all staff in Laundry and Housekeeping, holding them accountable for their performance.
  • Document instances of poor performance, misconduct, excessive absenteeism, tardiness, and inappropriate attire.
  • Handle lost and found items in accordance with established procedures.
  • Be knowledgeable about all company policies and house rules.
  • Ensure associates are consistently attentive, friendly, and courteous to guests, management, and fellow associates.
  • Maintain the overall appearance, cleanliness, and orderliness of staff areas.
  • Utilize a pager/radio to stay in contact with the Front Office and/or Engineering throughout the shift.
  • Oversee daily duty assignments, ensuring each Room Attendant and House Attendant has a clear work task.
  • Monitor the cleanliness and organization of Room Attendants’ carts, linen closets, and common areas.
  • Report on the status of out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager daily.
  • Initiate and follow up on work orders for repairs and maintenance as needed.
  • Ensure proper training and development of Room Attendants.
  • Motivate, coach, and counsel staff as necessary.
  • Collect all keys and assignment sheets at the end of each shift.
  • Participate in meetings as required by management.
  • Ensure the completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor the needs of VIP guests and special requests.
  • Perform any additional duties as assigned by management.

Company Overview

Aimbridge Hospitality is a global leader in third-party hotel management, with a diverse portfolio of over 1,550 hotels across all 50 states and 22 countries. Our properties range from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates are dedicated to delivering exceptional service and results, thriving in a culture that inspires excellence.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.