Member Support Specialist

2 weeks ago

Indianapolis, Indiana, United States Indiana Public Retirement System Full time
Job Overview

About the Organization:

The Indiana Public Retirement System (INPRS) stands as one of the largest pension systems in the United States, catering to approximately 473,000 members and retirees from over 1,244 employers, including educational institutions, public safety entities, municipalities, and state agencies. With assets exceeding $40 billion, INPRS plays a pivotal role in managing retirement benefits for its members, situated in a central urban location.

Our Philosophy:

At INPRS, we recognize that our workforce is the cornerstone of our achievements. We value diversity in backgrounds, ideas, and skills, fostering a culture that promotes work-life balance and a supportive atmosphere. Our mission emphasizes our commitment to serving our members with integrity and accountability.

Position Highlights:

This role offers a flexible work arrangement, including options for hybrid or fully remote work following the completion of an initial training period. The training duration may vary based on managerial discretion.

Your Contributions:

As a key player in our organization, you will be instrumental in ensuring member satisfaction. Your responsibilities will include:

  • Engaging directly with clients to address inquiries and resolve concerns related to various retirement and disability processes.
  • Communicating effectively with members to gather necessary information and provide updates on account statuses.
  • Utilizing various technologies to assist in managing member accounts and inquiries.
  • Providing comprehensive explanations of the retirement plans administered by INPRS.
  • Documenting all interactions with members to ensure efficient follow-up and resolution of issues.
  • Collaborating with management to enhance customer service processes and recommend improvements.
  • Participating in ongoing training to expand your knowledge and skills.

Qualifications:

  • Understanding of INPRS pension plans and relevant federal and state regulations.
  • Ability to navigate complex inquiries and provide support through various communication channels.
  • Strong interpersonal skills to foster positive relationships with members.
  • Proficiency in Microsoft Office and other relevant software.
  • Exceptional written and verbal communication skills.

Experience:

  • Associate's degree with a minimum of one year in customer service, or a high school diploma with three years of experience in a similar role.
  • Background in financial services, insurance, or pension administration is preferred.

Benefits:

  • Comprehensive medical, dental, and vision coverage.
  • Flexible work options post-training.
  • Health Savings Account with employer contributions.
  • Employer-funded retirement plan.
  • Generous paid time off and holiday schedule.
  • Tuition reimbursement after a designated period of employment.

If you are interested in exploring this opportunity, please prepare your resume and application for consideration.

  • Aviation Customer Support Specialist

    7 days ago

    Indianapolis, Indiana, United States Signature Flight Support Corporation Full time

    Job OverviewSignature Flight Support Corporation is a premier global provider of aviation services, boasting over 220 locations and a workforce of 6,000 professionals worldwide.Our eligible team members benefit from a comprehensive range of offerings, including health and wellness options, a generous 401K match, paid time off, tuition assistance, and endless...

  • Member Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Indiana Public Retirement System Full time

    Job OverviewAbout the Organization:The Indiana Public Retirement System (INPRS) ranks among the top 100 pension systems in the United States, catering to approximately 473,000 members and retirees from around 1,244 employers, including public universities, school districts, public safety entities, municipalities, and state agencies. With over $40 billion in...

  • Client Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States The Omni Family of Services Full time

    Position OverviewPosition Title: Client Support Specialist I FISBecome a Part of the Omni FamilyAre you interested in joining a team that enhances lives, empowers individuals, and fortifies communities?If you aspire to be a leader and a catalyst for change, your search ends here.Omni is in search of a trauma-informed, quality-focused professional to become a...

  • Clinical Support Specialist

    7 days ago

    Indianapolis, Indiana, United States 1431410 Full time

    About the OrganizationDawes Fretzin Dermatology Group stands as a premier dermatological clinic in Indianapolis, committed to delivering outstanding patient care through a dedicated team of experienced and empathetic professionals.Position: Clinical Support SpecialistWe are seeking Clinical Support Specialists to become integral members of our team on a...

  • IT Support Specialist

    7 days ago

    Indianapolis, Indiana, United States Exos Talent Full time

    IT Support Role at Exos TalentWe are seeking a highly motivated and experienced IT Support Specialist to join our growing team at Exos Talent.Key Responsibilities:Provide first-line technical support to our customers through various channels, ensuring timely and efficient resolution of technical issues.Troubleshoot complex technical problems, diagnose...

  • Culinary Support Specialist

    7 days ago

    Indianapolis, Indiana, United States Ronald McDonald House Charities of Central Indiana Full time

    Job OverviewCulinary Support Specialist - Ronald McDonald House Charities of Central IndianaWe are currently seeking part-time Culinary Support Specialists to enhance our team at Ronald McDonald House Charities of Central Indiana (RMHCCIN). Ideal candidates will possess experience in food service and/or hospitality, thriving in a dynamic environment while...

  • Culinary Support Specialist

    7 days ago

    Indianapolis, Indiana, United States Ronald McDonald House Charities of Central Indiana Full time

    Job OverviewCulinary Support Specialist - Ronald McDonald House Charities of Central IndianaWe are currently seeking part-time Culinary Support Specialists to enhance our team at Ronald McDonald House Charities of Central Indiana (RMHCCIN). Ideal candidates will possess experience in food service and/or hospitality, demonstrating the ability to excel in a...

  • Technical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Cynet Systems Full time

    Job OverviewWe are seeking a dedicated Technical Support Specialist to join our team at Cynet Systems.Position Title: Technical Support SpecialistLocation: Indianapolis, INEmployment Type: ContractPosition Summary:Key Responsibilities:Provide direct assistance to employees in resolving computer-related issues, while also educating users and addressing their...

  • Administrative Support Specialist

    1 day ago

    Indianapolis, Indiana, United States Skool Kidz Early Education Academy Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Skool Kidz Early Education Academy. As an Administrative Support Specialist, you will be responsible for providing administrative support to our staff and ensuring the smooth operation of our office.Key ResponsibilitiesCommunication and...

  • Certified Recovery Support Specialist

    7 days ago

    Indianapolis, Indiana, United States Professional Management Enterprises Full time

    Job OverviewProfessional Management Enterprises is seeking a Certified Recovery Support Specialist to provide essential assistance to individuals navigating their recovery journey. The primary objective is to enhance engagement in suitable recovery services, ultimately leading to better health outcomes, as indicated by reduced visits to emergency departments...

  • IT Support Specialist I

    2 weeks ago

    Indianapolis, Indiana, United States Goodwill Industries of Central & Southern Indiana Full time

    Position Overview:As an IT Support Specialist I, you will play a crucial role in providing technical assistance and support to our team members. Your primary responsibilities will include:Helpdesk Support: Delivering Tier 1 support for hardware and software issues, along with assistance for specific applications relevant to our organization.Communication:...

  • IT Support Specialist

    5 hours ago

    Indianapolis, Indiana, United States RRS®,Inc Full time

    Job SummaryR&R Services, Inc is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for installing, maintaining, and troubleshooting computer systems and networks to ensure optimal functionality.Key ResponsibilitiesInstall and configure computer systems and networksMaintain and troubleshoot...

  • Member Services Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Indianapolis Zoo Full time

    Position OverviewAre you passionate about providing exceptional customer service and creating memorable experiences? The Indianapolis Zoo is seeking a Member Services Specialist dedicated to enhancing the experience of our valued members and guests.In this role, the Member Services Specialist will engage with members and guests through various communication...

  • IT Support Specialist

    4 days ago

    Indianapolis, Indiana, United States Merge IT Full time

    Job Summary:Merge IT is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' IT systems are running smoothly.Main Responsibilities:Provide technical support to clients via...

  • Clinical Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Health & Hospital Corporation of Marion County Full time

    Job OverviewDivision: Health & Hospital Corporation Sub-Division: Medical Services Schedule: Full Time Shift: Nights The Health & Hospital Corporation of Marion County is dedicated to providing comprehensive healthcare services to the community. Our medical professionals deliver a wide array of primary and specialized care at our facilities, ensuring that we...

  • Support Specialist

    10 hours ago

    Indianapolis, Indiana, United States Dungarvin Full time

    About the Role:We are seeking a dedicated and compassionate Support Specialist to join our team at Dungarvin. As a Support Specialist, you will play a vital role in providing person-centered care to individuals with disabilities, empowering them to live life to the fullest.Key Responsibilities:Provide hands-on assistance and support to individuals with...

  • Ambulatory Supported Living Specialist

    1 day ago

    Indianapolis, Indiana, United States SilverWave Inc Full time

    About the Role:SilverWave Inc is seeking a highly skilled and compassionate Ambulatory Supported Living Specialist to join our team. As an Ambulatory Supported Living Specialist, you will play a vital role in supporting individuals with specific needs in their own living environment and within their social surroundings.Key Responsibilities:Provide advice,...

  • Recovery Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Adult & Child Health Full time

    Job OverviewAdult & Child Health is a prominent 501c (3) not-for-profit integrated healthcare organization located in Indianapolis, dedicated to serving diverse communities across multiple locations. We are dedicated to fostering a diverse and inclusive workforce. Our organization provides flexibility, generous paid time off (starting at 4 weeks), an...

  • IT Support Specialist

    7 days ago

    Indianapolis, Indiana, United States Field Medix Full time

    IT Support Specialist Job OverviewField Medix is seeking a skilled and approachable IT Support Specialist to enhance our team within the Information Technology and Services sector. In this role, you will play a crucial part in delivering technical assistance and knowledge to our clients. Your analytical skills and thorough attention to detail will be...

  • IT Support Specialist

    2 days ago

    Indianapolis, Indiana, United States Hire IT People Inc Full time

    Job OverviewWe are seeking a skilled IT Support Specialist to join our team at Hire IT People Inc. As a Help Desk Support Specialist, you will be responsible for providing technical assistance and support to our clients across various industries.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and...