Member Services Specialist
2 weeks ago
Are you passionate about providing exceptional customer service and creating memorable experiences? The Indianapolis Zoo is seeking a Member Services Specialist dedicated to enhancing the experience of our valued members and guests.
In this role, the Member Services Specialist will engage with members and guests through various communication channels, including phone and email. Responsibilities include addressing customer inquiries, managing membership transactions, and maintaining an organized inventory of membership materials. During peak times, assistance with ticket and membership sales may be required.
The ideal candidate will embody the Zoo's mission to protect nature and inspire a love for wildlife. A professional demeanor, the ability to stay composed under pressure, and strong attention to detail are essential for success in this position. A high school diploma or equivalent is necessary, while a college degree is preferred. Familiarity with ticketing and fundraising software is advantageous but not mandatory. This is a full-time position, typically scheduled Monday through Friday, with occasional weekend and evening shifts during busy periods.
Key Responsibilities and Qualifications:
- Minimum of one (1) year of experience in a customer service role is required.
- Process membership orders received through various channels, ensuring accurate data entry and record maintenance.
- Verify and correct membership records for sales made at the Front Gate and online, ensuring compliance with database standards.
- Assist with ticket and membership sales at the Front Gate as needed.
- Address customer service inquiries, including returning calls, responding to emails, and resolving member concerns.
- Reconcile sales records with the Finance department on a regular basis.
- Engage with website visitors, promoting membership opportunities when appropriate.
- Act as the liaison for the Greater Opportunity (GO) membership program, managing related communications and paperwork.
- Keep membership messaging updated across various platforms, ensuring timely communication of new information.
Application Process:
- Interested candidates are encouraged to submit an online application through the Indianapolis Zoo's official website.
- Applicants should include a resume, cover letter, and salary expectations for consideration.
Employment is contingent upon successful completion of pre-employment assessments, including background checks and drug testing.
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