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IT Support Specialist I

2 months ago

Indianapolis, Indiana, United States Goodwill Industries of Central & Southern Indiana Full time
Position Overview:
As an IT Support Specialist I, you will play a crucial role in providing technical assistance and support to our team members. Your primary responsibilities will include:
  • Helpdesk Support: Delivering Tier 1 support for hardware and software issues, along with assistance for specific applications relevant to our organization.
  • Communication: Engaging proactively with users to address their technical inquiries through various channels including phone calls and in-person requests.
  • Problem Resolution: Troubleshooting and resolving incoming helpdesk requests efficiently to ensure minimal disruption to operations.
Key Responsibilities:
- Provide comprehensive support for IT-related issues.
- Maintain a high level of customer service and technical expertise.
- Document and track issues to ensure timely resolution.
- Collaborate with team members to enhance overall service delivery.
Qualifications:
- Strong communication skills and a customer-oriented mindset.
- Basic knowledge of IT systems and troubleshooting techniques.
- Ability to work effectively in a team environment.
Join us at Goodwill Industries of Central & Southern Indiana and contribute to our mission of empowering individuals through the provision of quality support and technology solutions.