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Housekeeping Operations Manager

2 months ago

Gulf Shores, Alabama, United States GULF SHORES HOLIDAY INN EXPRESS Full time

Job Overview:

The Housekeeping Operations Manager is tasked with supervising all cleaning and maintenance activities to ensure an outstanding experience for guests while assessing satisfaction levels and establishing departmental goals and objectives.

Key Responsibilities:

  • Manage all housekeeping functions
  • Supervise laundry services
  • Assess guest satisfaction and monitor trends for ongoing enhancement
  • Ensure all team members are trained and utilizing the operational systems effectively
  • Adhere to departmental budgets through efficient inventory and cost management
  • Set departmental goals, work schedules, budgets, and operational policies
  • Conduct regular inspections of facilities to ensure compliance with established standards
  • Oversee the appearance and performance of the Housekeeping and Laundry teams, focusing on training and collaboration
  • Ensure team members are knowledgeable about all room types and amenities
  • Foster effective communication and relationships across all hotel departments and with external partners
  • Maintain adequate staffing levels to meet business needs
  • Facilitate ongoing training initiatives
  • Conduct communication meetings and ensure minutes are documented
  • Address staff performance issues in line with company policies
  • Recruit, train, and develop the Housekeeping and Laundry teams
  • Demonstrate proficiency in property management systems
  • Support other departments as needed
  • Act as a Brand Ambassador for the company’s culture, mission, and values.
Required Skills and Qualifications:
  • Experience in housekeeping or laundry management within the hospitality or retail sectors
  • Proficient in operational management systems
  • Proven track record of leading a large team
  • High school diploma or equivalent
  • Strong commercial awareness and cost management skills
  • Prior experience managing departmental budgets and financial accounts
  • Exceptional leadership, interpersonal, and communication abilities
  • Dedicated to providing high-quality customer service
  • Able to perform under pressure
  • Proficient in IT applications
  • Exemplary grooming standards
  • Flexibility to adapt to various work situations
  • Intermediate proficiency in computer programs, including Microsoft Office
  • Strong organizational, budget management, and problem-solving capabilities
  • Excellent communication skills
  • A commitment to delivering outstanding guest service.

The above descriptions outline the general nature and level of work expected from individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.