Front Desk Associate

4 weeks ago


Gulf Shores, Alabama, United States GULF SHORES HAMPTON INN Full time

Job Summary:

The Front Desk Agent is responsible for providing exceptional customer service to hotel guests and clients. This includes greeting and checking in arriving guests, checking out departing guests, and responding to guest inquiries and requests.

Key Responsibilities:

  • Block incoming reservations based on guest requests and room availability.
  • Register all incoming guests, ensuring all pertinent information is obtained and the method of payment is established.
  • Accept and record credit card and photo ID information on guest accounts in the hotel computer system.
  • Assist with tasks in other departments as needed, including Guest Breakfast, Housekeeping, Laundry, and property events.
  • Maintain the cleanliness of the back office and front desk area.
  • Anticipate and respond to guest needs in a timely and courteous manner.
  • Address and resolve guest complaints in a timely manner to ensure guest satisfaction.
  • Document all guest requests and concerns and communicate information to responsible personnel.
  • Prepare a shift drop verifying totals match the property management system.
  • Maintain confidentiality and security of proprietary company information.
  • Handle and document Lost and Found items according to management's policies and procedures.

Requirements:

  • Previous hospitality industry experience preferred, but not required.
  • Ability to take initiative and work with minimal direction.
  • Excellent interpersonal and communication skills with a strong customer focus.
  • Strong problem-solving skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Ability to shift and manage multiple priorities.
  • Results-driven focus and ability to work through to completion in a timely manner.

Physical and Mathematical Requirements:

  • Ability to stand for periods of time and lift up to 25 lbs.
  • Ability to use basic mathematical techniques, including percentages and ratios.

The Front Desk Agent plays a critical role in ensuring the success of our hotel by providing exceptional customer service and maintaining a clean and organized front desk area. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.


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