Executive Housekeeper

2 weeks ago

Gulf Shores, Alabama, United States GULF SHORES HAMPTON INN Full time
Executive Housekeeper Job Description

Gulf Shores Hampton Inn is seeking a highly skilled and experienced Executive Housekeeper to join our team. As a key member of our hotel operations team, you will be responsible for overseeing all housekeeping operations to deliver exceptional guest experiences.

Key Responsibilities:
  • Oversee and manage housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
  • Supervise and train housekeeping staff to ensure they are equipped to provide excellent service.
  • Monitor guest satisfaction levels and implement improvements to maintain high standards.
  • Manage departmental budgets and ensure effective stock and cost controls.
  • Set departmental targets and objectives, work schedules, and policies and procedures.
  • Inspect and maintain high standards of fixtures, fittings, and appliances.
  • Monitor the appearance, standards, and performance of the housekeeping team.
  • Ensure team members have up-to-date knowledge of all room categories and amenities.
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Ensure staffing levels cover business demands.
  • Recruit, manage, train, and develop the housekeeping team.
Requirements:
  • Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
  • A successful track record of managing a large team.
  • A high school certificate or equivalent.
  • High level of commercial awareness and cost control capabilities.
  • Excellent leadership, interpersonal, and communication skills.
  • Committed to delivering high levels of customer service.
  • Excellent grooming standards.
  • Flexibility to respond to a range of different work situations.
  • Proficiency with computers and computer programs, including Microsoft Office.
  • Strong organizational, budget management, and problem-solving skills.
  • Strong communication skills.
  • A passion for delivering exceptional levels of guest service.
Working Conditions:
  • Ability to use body members to work, move, or carry objects or materials.
  • Ability to stand for periods of time.
  • Ability to lift to 25 lbs.
  • Ability to make repeated and continued movements of the shoulders, elbows, and hands.

A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.

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