Visitation Support Specialist

2 weeks ago

Tucson, Arizona, United States Arizona Department of Child Safety Full time

VISITATION SUPPORT SPECIALIST - ASSISTANT CASE MANAGER

JOB LOCATION:

VARIOUS LOCATIONS IN TUCSON

POSITION DETAILS:

Salary: $17.34/hour

Grade: 14

ABOUT US:

At the Arizona Department of Child Safety ("DCS"), we pride ourselves on being "compassionate advocates". Our mission is centered around protecting children, reuniting families, and ensuring safe environments while minimizing trauma. We are dedicated to being a strong support system for our communities, making a meaningful impact every day.

Joining DCS as a Visitation Support Specialist can be a transformative experience for those passionate about working with children and families.

Together, we can create positive change through dedicated service.

Successful candidates employed in this role for four (4) years may qualify for advancement to a DCS Specialist Trainee Position ($21.70 hourly).

ROLE OF A VISITATION SUPPORT SPECIALIST:

A DCS Visitation Support Specialist is tasked with the safe escorting and/or transportation of clients to DCS visitation meetings while documenting relevant observations.
A typical day may involve:

• Overseeing visitation sessions between clients (parents and children)

• Inputting case notes into the electronic Case Management System

• Driving on state business to transport children to various appointments

• Performing additional duties as assigned

Flexibility in work hours may be necessary, including overtime, weekends, and holidays.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:
Computer systems and software (Microsoft Office Suite), mobile technology, digital scheduling tools (Outlook), and video conferencing platforms (Microsoft Teams).

Skills in:
Building and maintaining interpersonal relationships; general clerical tasks such as data entry and filing; effective verbal and written communication; gathering and eliciting information; modeling professional conduct with clients; time management and multitasking; and observational skills.

Abilities to:
Acquire knowledge of human and social services; understand and comply with relevant State, Federal, and local regulations, as well as DCS policies and procedures; adhere to casework principles; comprehend and follow moderately complex written and oral instructions; organize information logically; prepare accurate written reports in a specified format; actively listen and provide supportive attention to clients; and obtain and maintain CPR Certification.

QUALIFICATIONS FOR A VISITATION SUPPORT SPECIALIST: High school diploma or GED. Valid driver's license. Level one Fingerprint Clearance card - Arizona. Candidates operating a vehicle for State business must possess a current, valid driver's license, complete all necessary training, and pass required driving record checks. The license must be valid and not revoked or suspended. Employees driving on state business must maintain acceptable driving records and complete required driver training. Those using personal vehicles for state business must maintain the required liability insurance. Selected candidates must successfully pass a written examination, background check, Motor Vehicle Report review, and DCS Center Registry check. If driving is an essential function of the job, the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

BENEFITS AND PERKS:

As an employee of the Department of Child Safety, you will receive a comprehensive benefits package that may begin as soon as two weeks after starting.

Benefits include:
- Paid sick leave.
- Paid vacation with ten (10) holidays annually.
- Competitive health and dental insurance options.
- Life insurance and long-term disability coverage.

Optional employee benefits include:
- Vision insurance.
- Short-term disability coverage.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness programs.

Bi-Lingual Stipend
DCS offers a Bi-Lingual Stipend to eligible employees who successfully complete a language proficiency assessment. Qualifying employees will receive a $500 annual stipend paid in equal increments.

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