Peer Support Specialist
5 days ago
Pyx Health Inc is seeking a highly skilled and compassionate Peer Support Specialist to join our team. As a Peer Support Specialist, you will provide direct support to our members through inbound and outbound calls, managing crisis situations and connecting them with community resources.
Key Responsibilities:
- Provide empathic and responsive services over the phone to serve Pyx Health members.
- Connect users to their community and resources that will help them feel healthier.
- Offer friendly, empathetic, and engaging phone line support for those who desire an authentic human connection to support them in their recovery.
- Assist individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and/or lack of resources.
- Promote exceptional customer experience with individuals and families.
- Empathize with and encourage our users who are on a healthcare journey.
- Gather user feedback and disseminate amongst the team.
- Connect with the caller's issues while inspiring hope.
- Offer support, not solutions.
- Meet established call volume quotas daily.
- Meet personal/team qualitative and quantitative targets.
Requirements:
- Behavioral Health Technician qualified
- Case Management experience
- Behavioral Health experience and knowledge
- Excellent customer service, interpersonal, and oral/written communication skills and professional demeanor.
- Ability to work collaboratively with other members of the team, pay high attention to details, and demonstrate the ability to flex quickly and effectively between tasks.
- Computer literate and possess strong problem-solving skills.
- Ability to use tact and diplomacy appropriate to situation.
- Cultural competency and ability to work well with a diverse group of individuals.
- Strong interpersonal skills and ability to work independently; and mastery of time-management and work accuracy despite multi-faceted task, fragmented assignments, and frequent interruptions.
Preferred Qualifications:
- Bi-lingual: Fluent in Spanish and English (verbal and written)
- Recovery Support Specialist or Peer Support Specialist certification
- College Degree: Associate, Bachelor or Master
- Prior experience in behavioral health, mental health, substance abuse, social work, or case management fields
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