Systems Support Specialist

2 weeks ago


Tucson, Arizona, United States Insight Global Full time

Position: Application Support Specialist

Location: Remote with hybrid schedule

Contract Type: 12-month contract with potential for conversion

Compensation: $50 - $58 per hour

ESSENTIAL SKILLS AND EXPERIENCE

- Minimum of 3 years in application support, with a focus on direct end-user assistance.

- Demonstrated expertise in application troubleshooting and resolution.

- Proficient in SQL and experienced in ETL development.

ROLE OVERVIEW

We are looking for a dedicated and skilled Application Support Specialist to enhance our team. The successful candidate will be tasked with:

  • Engaging with stakeholders to collect and document requirements for system improvements and new features.
  • Providing tier 2 and tier 3 support, effectively troubleshooting and resolving application-related issues.
  • Creating and managing SQL scripts for ETL processes, ensuring data accuracy and operational efficiency.
  • Collaborating with the development team to design and implement solutions that align with business objectives.
  • Participating in the complete software development lifecycle, including testing and deploying solutions.
  • Contributing to integration projects, offering technical knowledge and support.
  • Developing and updating documentation for system configurations, processes, and solutions.
  • Facilitating training sessions for end-users on new functionalities and features.


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