Systems Support Specialist
2 weeks ago
Position: Application Support Specialist
Location: Remote with hybrid schedule
Contract Type: 12-month contract with potential for conversion
Compensation: $50 - $58 per hour
ESSENTIAL SKILLS AND EXPERIENCE
- Minimum of 3 years in application support, with a focus on direct end-user assistance.
- Demonstrated expertise in application troubleshooting and resolution.
- Proficient in SQL and experienced in ETL development.
ROLE OVERVIEW
We are looking for a dedicated and skilled Application Support Specialist to enhance our team. The successful candidate will be tasked with:
- Engaging with stakeholders to collect and document requirements for system improvements and new features.
- Providing tier 2 and tier 3 support, effectively troubleshooting and resolving application-related issues.
- Creating and managing SQL scripts for ETL processes, ensuring data accuracy and operational efficiency.
- Collaborating with the development team to design and implement solutions that align with business objectives.
- Participating in the complete software development lifecycle, including testing and deploying solutions.
- Contributing to integration projects, offering technical knowledge and support.
- Developing and updating documentation for system configurations, processes, and solutions.
- Facilitating training sessions for end-users on new functionalities and features.
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