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Field Operations Supervisor

2 months ago

Des Moines, Iowa, United States Metronet Full time
Job Summary

As a Field Operations Supervisor at MetroNet, you will be responsible for overseeing the efficient and timely completion of customer fulfillment requests for premise installation and repair in the assigned geographic area. This role requires strong leadership and management skills to ensure the productivity and quality of work down to the individual employee level.

Key Responsibilities
  • Manage a team of field technicians to ensure they are equipped with the necessary tools and training to perform their duties effectively.
  • Develop and maintain a standard for equipping technicians with tools and test sets, and manage the company's tools and test set inventory.
  • Help establish and maintain a training and skills development curriculum for both new hires and existing employees.
  • Manage workplace safety and provide safety training to employees as required.
  • Monitor quality control of installation work and conduct on-site QC surveys for compliance with MetroNet installation standards.
  • Resolve customer complaints and investigate service and damage complaints.
  • Procure and coordinate installation activities of contractors as needed to meet work flow requirements.
  • Develop and maintain a district out-of-hours call out schedule.
  • Provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites.
  • Assist the video and network engineering teams with the planning of all MetroNet hub sites.
  • Support the monitoring and maintenance of all hub site electronics and peripheral systems.
  • Assist with troubleshooting equipment failures and service affecting problems.
  • Rapidly respond to any security or equipment alarms.
  • Support Outside Plant with repair and maintenance activities.
  • Work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages.
  • Provide assistance as needed with OSP repair and restoration activities.
  • Review all underground plant locate requests for MetroNet facilities and ensure accurate locating of subject facilities are completed timely.
  • Ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities.
  • Keep up-to-date with FCC and other regulatory requirements and standards.
  • Support storefront manager with local utility relations.
  • Knowledge of cable franchise management.
  • Knowledge of economic development.
  • Public safety relations.
Requirements
  • Proven outside plant construction knowledge.
  • Prior hands-on experience with the installation and maintenance of customer inside wire.
  • Ability to utilize Microsoft Word, Excel, and PowerPoint.
  • Naturally model respect for others by listening well, encouraging others, and promptly returning phone calls/e-mails.
  • Ability to keep commitments to customers, suppliers, and other team members.
  • An orientation to problem solving with facts and drive for common goals and priorities to leverage diversity of opinion.