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Technical Support Specialist

2 months ago


Des Moines, Iowa, United States Motion Recruitment Full time

Position Title: Field Service Technician

Location: Des Moines, IA

Contract Duration: 3 months with potential for permanent placement

PRIMARY DUTIES:

  • Diagnoses, troubleshoots, and repairs computer systems, hardware, and peripherals.
  • Records, updates, and enhances hardware and software systems, including desktops, Point of Sale (POS) systems, and printers.
  • Provides training to staff, identifies and resolves product malfunctions, and manages parts ordering and replacement.
  • Ensures exceptional customer service by adhering to deadlines and service level agreements (SLAs).

Qualifications:

  • 1-2 years of relevant experience in desktop and/or deskside support.
  • Prior experience in Field Service and/or Desktop, POS, and printer repair.
  • Strong technical troubleshooting abilities and customer service orientation.
  • Must possess reliable transportation and a clean driving record, as this role involves travel.
  • CompTIA A+ certification is required.