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Front Desk Ambassador
2 months ago
We are seeking a highly skilled and compassionate Front Desk Concierge to join our team at Schonberg Care. As a key member of our community, you will be responsible for ensuring the highest standards of ethics, honesty, and accuracy in describing our programs, policies, and procedures to residents and guests.
Key Responsibilities- Monitor community compliance with safety and services, providing leadership and direction to day and evening staff and residents.
- Maintain resident confidentiality at all times, adhering to regulatory requirements and organizational policies.
- Assist with creating marketing and community documents, such as invitations, letters to families, and notifications, as well as managing spreadsheets for events and RSVP lists.
- Perform initial contact for walk-in and scheduled tours, establishing an excellent rapport with families.
- Assure resident and family needs are met by checking compliance lists with daily task lists.
- Report all community issues, including staff, resident, and guest issues, to the Executive Director and Director of Health and Wellness.
- Make dining and other reservations for family members and relay information to the Dietary Department.
- Assist daily with the Dining Experience, including proper seating arrangements and meal delivery.
- Maintain upkeep and proper supply of the Community Refreshment Bar and Bistro Area.
- Manage both external and internal calls, receiving and communicating messages accurately.
- Sort and send out correspondence and incoming mail.
- Ensure residents' mail goes to the rightful owner and is not maintained at the front desk.
- Maintain visitors, residents, and vendors sign-in log.
- Log in maintenance requests and work orders.
- Knowledge of emergency and security procedures.
- Adhere to dress code, appearance is neat and clean.
- Complete annual education requirements.
- Maintain regulatory requirements.
- Maintain resident confidentiality at all times.
- Report to work on time and as scheduled, complete work within designated time.
- Wear identification while on duty, use computerized punch time system correctly.
- Complete inservices and return in a timely fashion.
- Attend annual review and department inservices, as scheduled.
- Attend monthly staff meetings.
- Represent the organization in a positive and professional manner.
- Actively participate in performance improvement and continuous quality improvement (CQI) activities.
- Comply with all organizational policies regarding ethical business practices.
- Communicate the mission, ethics, and goals of the facility.
- Must be 21 years of age or older.
- Minimum 1 year experience working with geriatric residents.
- Knowledgeable of applicable state regulations.
- Excellent organizational and communication skills with effective listening skills and ability to speak clearly.
- Safety conscious, able to assess situations and make well-thought-out decisions about a plan of action.
- Able to call 911 and give appropriate information.
- Ability to establish rapport with others quickly and easily.
- Ambitious and willing to learn new skills, particularly in the area of sales and marketing.
- Must have the ability to problem solve.
- Must have personal qualities such as patience, tact, enthusiasm, and a positive and helpful attitude for dealing with elderly residents and guests.
- Ability to communicate individually and in group settings.
- Must have upper body strength adequate to bend, lift, shift, move, and/or assist in moving articles of more than twenty-five pounds.
- Must be able to squat, reach, and stretch without distress. Must be able to tolerate extended periods of walking and standing.
- Must have working knowledge of computers and proficiency with Microsoft Word, Outlook, multi-line phone system, copier, scanner, and shredder.
- Ability to successfully work collaboratively with people at all levels.
- Must have a flexible schedule.
- Able to communicate effectively in English, both verbally and in writing.
- Additional languages preferred.
- For physical demands of position, including vision, hearing, repetitive motion, and environment, see following description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising resident care.
