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Front Desk Medical Receptionist

2 months ago

New Bedford, Massachusetts, United States IntraCare Full time

About IntraCare

IntraCare Health Center is a leading healthcare organization that provides value-based care and clinic operations in the Dallas-Fort Worth region. Our team is dedicated to delivering exceptional patient experiences and fostering a culture of inclusivity and respect.

Our Mission

We are committed to empowering our employees to grow both personally and professionally. Our approach encourages innovation, healthy debate, and collaboration, allowing us to build a team of dedicated partners who contribute to our collective success.

About the Role

As a Medical Office Receptionist, you will play a critical role in ensuring the smooth operation of our clinics. Your responsibilities will include:

  • Greeting patients professionally and addressing their concerns in a timely and effective manner.
  • Enhancing provider schedules and patient satisfaction through efficient appointment setting.
  • Entering patient demographics, insurance, and ID information into our electronic medical record system.
  • Verifying patient eligibility for services and collecting co-payments, co-insurance, and deductibles.
  • Informing clinical staff of patient arrivals and managing office inventory and equipment.
  • Completing the check-out process for all clinic patients and finalizing the visit.
  • Reconciling daily receipts, superbills, and collected money with the end-of-day batch to ensure balance.

Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Preferred: 1+ years of clinic or hospital experience.
  • Bilingual in Spanish is required.
  • A working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding (highly advantageous), and electronic medical records.
  • Innovative thinking, strong conceptual and problem-solving skills, and meticulous attention to detail.
  • Strong organizational, administrative, and planning skills, with the ability to work under pressure and respond effectively to emergency situations.
  • Discretion in handling sensitive information and excellent documentation, communication, and IT skills.
  • A passion for healthcare excellence and a commitment to delivering exceptional patient experiences.