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Field Support Specialist

2 months ago

Kent, Ohio, United States Qualityip Full time
Job Overview

Position: Onsite Technician

Salary: $44,000.00

Company: QualityIP

QualityIP stands out as a premier technology service provider in Northeast Ohio. Our primary service involves offering a comprehensive IT department solution, allowing clients to integrate our HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning teams as integral parts of their own operations. Through collaborative efforts, we ensure that technology solutions align perfectly with the unique objectives of each business.

We are in search of a skilled and driven Onsite Technician to enhance our support team. The Onsite Technician plays a crucial role in delivering exceptional assistance to our clients while ensuring the smooth operation of their technological frameworks. This position is essential in fostering and maintaining robust client relationships.

Key Responsibilities:

  • Deliver top-tier, multi-level onsite technical assistance to clients, either as scheduled or in response to service inquiries.
  • Diagnose, troubleshoot, and rectify hardware and software challenges, including component upgrades and part replacements.
  • Provide outstanding customer service while maintaining a professional and friendly demeanor during client interactions.
  • Identify opportunities for promoting additional managed service provider (MSP) offerings.
  • Keep precise and comprehensive records of client communications, issues, and solutions.
  • Maintain an accurate inventory of on-site equipment, components, and supplies.
  • Keep clients updated on the status of their inquiries and requests, serving as a professional and approachable contact for technical support.
  • Escalate complex or unresolved issues to senior technicians or engineers as needed.
  • Install, configure, and troubleshoot software applications, hardware, and operating systems.
  • Educate end-users on best practices for technology use.
  • Adhere to established policies and procedures, including security and compliance standards.

Qualifications:

  • Bachelor's degree or relevant industry certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, and Microsoft Certified Professional are preferred but not mandatory.
  • Valid driver's license is required.
  • Demonstrated experience in onsite technical support, hardware/software troubleshooting, and network assistance.
  • Strong understanding of common operating systems and software applications.
  • Familiarity with hardware components and capability to perform basic repairs and upgrades.
  • Excellent analytical and problem-solving abilities.
  • Strong verbal and written communication skills for effective client interactions.
  • Customer-focused mindset.
  • Strong organizational skills and ability to work independently.
  • Experience providing IT support in a Windows Active Directory environment.
  • Basic understanding of Windows Server.
  • Fundamental knowledge of networking concepts, including IP addressing.

Cultural Fit:

As a family-owned business, we prioritize accountability, professionalism, and personal development. At QualityIP, your contributions are valued.

Benefits:

  • Competitive salary.
  • Medical Mutual Health Insurance with HSA options.
  • Additional benefits including vision, dental, and life insurance.
  • John Hancock Retirement Account - Simple IRA with a 3% company match.
  • Flexible work schedules.
  • Paid Time Off (PTO).
  • Training reimbursement covering course materials and testing fees.
  • Complimentary company apparel.

If you possess strong organizational skills and are motivated by contributing to a dynamic team, we look forward to connecting with you.