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Technical Support Specialist

2 months ago

Kent, Ohio, United States Qualityip Full time
Job Overview

Salary: $44,000.00

QualityIP stands out as a premier technology provider in Northeast Ohio, offering comprehensive IT services that include HelpDesk Support, Cloud Solutions, Onsite Staffing, Virtual CIO, Procurement, and IT Strategy. Our collaborative approach ensures that we align the best technology solutions with the unique goals of each business.

We are in search of a dedicated and experienced HelpDesk Technician who possesses exceptional communication skills and technical expertise. The successful candidate will be adept at conveying complex technical concepts to varied audiences and will thrive in a team-oriented environment.

Key Responsibilities:

  • Rapidly evaluate and resolve client inquiries or escalate to senior personnel as necessary.
  • Support senior staff with various technical tasks.
  • Deliver technical assistance for incoming requests related to computer systems, software, and hardware.
  • Respond to support tickets, emails, and phone inquiries in a timely and professional manner, addressing technical issues or escalating them as required.
  • Install, configure, and troubleshoot computer systems, printers, and peripheral devices.
  • Maintain detailed records of technical issues and resolutions through ticketing systems.
  • Collaborate with IT colleagues to ensure the seamless operation of the organization's IT infrastructure.
  • Assist in software and hardware upgrades and deployments.
  • Educate end-users on fundamental IT functions and best practices.
  • Conduct regular system maintenance tasks, including backups and updates.

Qualifications and Skills:

  • Basic understanding of Windows Server.
  • Experience with Veeam and remote access technologies.
  • Familiarity with antivirus solutions and basic Windows networking.
  • Strong verbal and written communication skills.
  • High school diploma or equivalent; a bachelor's degree in computer science or a related field is preferred.
  • Demonstrated experience as a HelpDesk Technician or in a similar capacity.
  • Knowledge of Windows operating systems.
  • Understanding of computer hardware, software, networking, and troubleshooting methods.
  • Ability to work independently and collaboratively in a dynamic environment.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are beneficial.
  • Proficient technical troubleshooting and problem-solving skills.
  • Attention to detail and accuracy in documenting technical issues and solutions.
  • Capacity to prioritize and manage multiple tasks efficiently.

Benefits:

  • Competitive salary based on experience.
  • Medical Mutual Health Insurance with HSA options.
  • Additional benefits including vision, dental, and life insurance.
  • Retirement plan with a company match.
  • Flexible work schedules.
  • Paid Time Off (PTO).
  • Reimbursement for certification expenses.