Medical Office Support Specialist
2 weeks ago
Join Cleveland Clinic Health System, where we are committed to enhancing the future of healthcare. Every team member plays a vital role in our mission to deliver excellence and transform the patient experience daily.
As a Patient Service Specialist, you will be an integral part of our team, helping to create a positive impact on the lives of our patients and their families. This role is a stepping stone for those looking to advance their careers within customer service and various departments at Cleveland Clinic.
Key Responsibilities:
- Deliver a comprehensive and proactive 'Patients First' experience for all patients and visitors.
- Utilize the HEART model to investigate, triage, and resolve patient concerns effectively.
- Foster a welcoming and professional atmosphere, ensuring exceptional patient interactions.
- Handle patient registration, prepare for visits, conduct telephone triage, verify insurance, collect co-pays, and manage patient records.
- Assist in scheduling appointments and coordinating interpreter services as needed.
- Maintain confidentiality of patient information diligently.
- Educate patients on utilizing MyChart and Appointment Pass.
Minimum Qualifications:
To be considered for this role, candidates should possess a high school diploma or GED with two years of relevant experience in patient registration, appointment scheduling, insurance processing, or customer service. Alternatively, an associate's degree with one year of experience or a bachelor's degree is acceptable.
Preferred Qualifications:
Familiarity with medical terminology is advantageous.
At Cleveland Clinic, we are dedicated to achieving the best outcomes for our patients across all facilities. We value diversity and are proud to be an equal opportunity employer.
Join us in our mission to provide exceptional healthcare and make a difference in the community.
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