Client Support Specialist

2 weeks ago


Kent, Ohio, United States Motor Finance Online Full time

Client Support Specialist 19-24k plus benefits Kent

This position is part of a dedicated team responsible for the precise management of the organization’s financing products. The role involves effective communication with both clients and partners via telephone, ensuring adherence to established protocols and maintaining high standards of accuracy.

Your Responsibilities

  • Handle incoming and outgoing telephone inquiries with professionalism and respect.
  • Maintain and update customer account records, ensuring information is accurate and current.
  • Process and respond to all forms of correspondence, both inbound and outbound.
  • Keep electronic and physical filing systems organized and up to date.
  • Collaborate with team members to meet service level agreement (SLA) targets.
  • Build and maintain effective relationships with dealerships and field sales personnel.
  • Represent the company professionally while upholding confidentiality standards.
  • Identify and evaluate customer needs to enhance satisfaction and achieve resolution in a single interaction when feasible.
  • Conduct outbound welcome calls to new clients.
  • Update and maintain company records as necessary.
  • Complete various tasks as assigned by the Senior or Team Leader.

Your Qualifications

  • Experience working collaboratively in an office setting.
  • Understanding of fair customer treatment principles.
  • Familiarity with current financial conduct authority regulations.
  • Ability to comprehend and adhere to documented processes and policies.
  • Strong verbal and written communication skills.
  • Permanent position, 37.5 hours per week (8.5 hours per day including 1 unpaid hour for lunch, resulting in 7.5 hours of work each day).
  • Reliable commuting to the office is essential.
  • Shift work will be required, with hours ranging from 8 AM to 8 PM on weekdays and 9 AM to 5 PM on weekends and bank holidays (compensatory time off will be provided for weekend work, typically one weekend per month).

For further details, please reach out for more information.



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