CRM Solutions Architect and Operations Manager

6 days ago


Westbury, New York, United States PsychiaTreat Full time
About the Role

We are seeking a highly skilled CRM Developer and Administrator to join our team at PsychiaTreat. As a key member of our operations team, you will be responsible for designing, developing, and customizing our CRM applications to meet the evolving needs of our business.

Key Responsibilities
  • CRM Development:
    • Design and develop CRM applications to support business processes and improve operational efficiency.
    • Implement workflows, automation, and integrations using CRM-specific scripting and APIs.
    • Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
    • Create and maintain documentation for CRM applications and integrations.
    • Troubleshoot and resolve technical issues related to CRM systems.
  • CRM Administration:
    • Manage and configure CRM applications to support business processes and ensure data integrity.
    • Oversee user accounts, roles, profiles, and permissions to ensure secure access to CRM systems.
    • Monitor system performance and implement best practices for security and data protection.
    • Provide support and training to end-users on CRM functionalities.
    • Coordinate with CRM support teams to address complex technical issues.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 4 years of experience in CRM development and administration, with experience in platforms like Zoho, Salesforce, or HubSpot.
  • Proficiency in CRM scripting languages and API integrations.
  • Experience with SQL and general database administration.
  • Strong problem-solving, analytical, and communication skills.
  • Ability to work independently and collaboratively in a team environment.


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