Client Relationship Manager

2 weeks ago


Westbury, New York, United States Brighton Health Plan Solutions, LLC Full time
Position Overview

Role Summary
The Client Relationship Manager is responsible for fostering and sustaining positive interactions with clients to guarantee their satisfaction and loyalty. This position requires meticulous attention to detail, professionalism, and effective communication skills to provide accurate information.

Key Responsibilities

- Develop and maintain strong client relationships
- Act as the primary liaison between the organization and clients
- Deliver prompt and accurate responses to client inquiries
- Ensure clear communication with clients and stakeholders
- Maintain precise documentation of client interactions
- Handle various claims and resolve billing discrepancies
- Review reports to identify and address payment concerns
- Mediate conflicts and negotiate effective solutions
- Serve as a bridge between internal teams and clients
- Oversee eligibility and appeals processes

Qualifications

- Bachelor's Degree is preferred
- At least 1 year of experience in claims processing
- Expertise in claims management
- Comprehensive understanding of the healthcare sector
- Exceptional written and verbal communication abilities
- Strong attention to detail and self-review capabilities
- Effective organizational and time management skills
- Proficient problem-solving skills
- Competent in computer applications
- Strong collaboration and relationship-building skills

About Brighton Health Plan Solutions, LLC

Brighton Health Plan Solutions is committed to enhancing access to and delivery of healthcare services. We embrace a diverse and inclusive workforce, promoting diversity and inclusion at every level. By collaborating with various healthcare organizations, we offer innovative third-party administration solutions to tackle healthcare challenges.

Mission Statement
Our mission is to improve the health plan experience through exceptional products and services.

Vision Statement
We strive to transform healthcare quality and value through distinctive partnerships.

Diversity, Equity, and Inclusion Commitment
We prioritize diversity, inclusion, and belonging within our workplace, encouraging all team members to express their authentic selves.

*Equal Opportunity Employer



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