Mailroom Operations Specialist

2 weeks ago


Westbury, New York, United States RCO Tangent Full time
Job Overview

The Mailroom Operations Specialist plays a crucial role in ensuring the seamless functioning of the mailroom. This position encompasses a variety of office tasks and specific projects related to departmental needs.

Key Responsibilities

Primary Duties Include:

  • Receiving, sorting, and distributing all incoming mail and packages in accordance with established timelines and service standards.
  • Coordinating delivery services and managing messenger operations.
  • Responding to inquiries via phone and in-person.
  • Executing general administrative tasks such as ordering supplies, making service calls for equipment, maintaining files, and photocopying.
  • Delivering exceptional customer service by addressing mailing and shipping requirements effectively.
  • Processing incoming and outgoing packages through various carriers, including USPS, UPS, DHL, and FedEx, utilizing postage meters and scales.
  • Entering sender and recipient information into relevant shipping systems.
  • Affixing postage and shipping labels to outgoing mail and maintaining accurate records of postage and shipments.
  • Ensuring timely dispatch of all shipments and mailings on a daily basis.
  • Tracking shipments using various software applications.
  • Maintaining accountability through an internal package tracking system, including obtaining customer signatures for received items.
  • Organizing and managing mail, packages, and parcels for efficient retrieval.
  • Inspecting mail and packages for damage and reporting issues to the Supervisor.
  • Assisting with the assembly of general mailings or projects, including photocopying, scanning, folding, stuffing, and addressing.
  • Upholding confidentiality regarding company and customer information.
  • Performing additional duties as required, including covering for other administrative functions.
Qualifications

Minimum Requirements:

  • Strong organizational skills.
  • Effective verbal and written communication abilities.
  • Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
  • Ability to maintain high productivity levels while ensuring confidentiality and professionalism.
  • Excellent problem-solving skills and attention to detail.
  • Team-oriented mindset.
  • Strong time management skills and self-motivation; prior mailroom experience is advantageous.
  • Capability to follow directions and perform well under pressure.
  • High school diploma or equivalent is preferred.
Physical Requirements

This role may involve sitting, standing, walking, bending, twisting, and reaching. The ability to lift up to 30 pounds occasionally is required.



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