Customer Service Representative

1 week ago


Alhambra, California, United States System Soft Technologies Full time
Job Title: Patient Access Liaison II

Company: System Soft Technologies

Job Summary

The Patient Access Liaison II serves as the primary point of contact for patients seeking access to our healthcare services.

Key Responsibilities
  • Communication:
    • Answer, screen, and direct incoming and outgoing telephone calls, electronic messages, and other web-based communications using a call management system.
    • Respond to basic inquiries and refer more complex inquiries to appropriate medical personnel.
  • Patient Interaction:
    • Serve as the first point of contact for patients.
    • Advise patients of any estimated financial responsibility based on their insurance coverage.
  • Appointment Management:
    • Schedule and confirm initial and follow-up medical appointments.
    • Ensure accurate registration of patients and verification of insurance coverage.
  • Data Management:
    • Perform data entry.
    • Ensure data integrity.
    • Reconcile data as needed to maintain accurate patient records.
Requirements
  • Education:
    • High school diploma or equivalent.
  • Experience:
    • Minimum of two (2) years of experience in a call center, customer service, or healthcare department/environment.
  • Skills:
    • Demonstrated interpersonal skills.
    • Ability to multitask effectively in a fast-paced environment.
    • Excellent verbal and written communication skills.
Preferred Qualifications
  • Education:
    • Vocational certificates in healthcare (e.g., appointment scheduling, registration, insurance verification, medical assistant).
    • Associate or bachelor's degree in healthcare, business, or a related field is strongly preferred.


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