Customer Service Representative
1 week ago
Company: System Soft Technologies
Job SummaryThe Patient Access Liaison II serves as the primary point of contact for patients seeking access to our healthcare services.
Key Responsibilities- Communication:
- Answer, screen, and direct incoming and outgoing telephone calls, electronic messages, and other web-based communications using a call management system.
- Respond to basic inquiries and refer more complex inquiries to appropriate medical personnel.
- Patient Interaction:
- Serve as the first point of contact for patients.
- Advise patients of any estimated financial responsibility based on their insurance coverage.
- Appointment Management:
- Schedule and confirm initial and follow-up medical appointments.
- Ensure accurate registration of patients and verification of insurance coverage.
- Data Management:
- Perform data entry.
- Ensure data integrity.
- Reconcile data as needed to maintain accurate patient records.
- Education:
- High school diploma or equivalent.
- Experience:
- Minimum of two (2) years of experience in a call center, customer service, or healthcare department/environment.
- Skills:
- Demonstrated interpersonal skills.
- Ability to multitask effectively in a fast-paced environment.
- Excellent verbal and written communication skills.
- Education:
- Vocational certificates in healthcare (e.g., appointment scheduling, registration, insurance verification, medical assistant).
- Associate or bachelor's degree in healthcare, business, or a related field is strongly preferred.
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