Technical Support Specialist

4 weeks ago


Leawood, Kansas, United States PSG Panasonic Connect North America Professional Services Full time

Job Summary

We are seeking a highly skilled Technical Call Center Agent-Bilingual to join our team at PSG Panasonic Connect North America Professional Services. As a Technical Call Center Agent-Bilingual, you will be responsible for providing exceptional customer service and technical support to our clients through phone, email, and chat.

Key Responsibilities

  • Respond to incoming technical support and customer service inquiries from clients through various communication channels
  • Troubleshoot complex technical issues related to Clearview product
  • Create and resolve tickets for support
  • Support fellow agents with any questions they are unable to resolve
  • Place outbound calls to clients to provide updates and follow-up
  • Participate in special projects as needed

Requirements

  • Available to work a variety of shifts, including evenings and weekends
  • Bi-lingual in French is preferred
  • Previous customer service experience required
  • Professional in all internal and external interactions
  • Comfortable using technology and learning new software applications
  • An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis
  • An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion
  • Good general computer and internet skills
  • Strong attention to detail
  • Outstanding interpersonal skills, with an emphasis on customer focus, teamwork, and relationship-building
  • A background in food service, retail, or other service-oriented industries preferred

The hourly range of $17.00-20.00 is just one component of our Total Package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy.



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