Technical Support Specialist

1 week ago


Leawood, Kansas, United States SelectQuote Full time

About the Role:

The Service Desk I position is a technical support role that requires troubleshooting and resolving hardware and software issues for internal SelectQuote employees. This position involves supervised training to learn internal telecom systems, common network, and hardware troubleshooting issues.

Key Responsibilities:

  • Solves computer-related problems
  • Troubleshoots hardware and software issues for in-facility and remote associates
  • Resolves service desk tickets and updates work logs in the ticketing system
  • Inventory management and updates
  • Understands and troubleshoots custom CRMs and VOIP environment
  • Assists in monitoring networked computer equipment
  • Supports associate onboarding and equipment setup

Requirements:

  • Minimum of 6 months experience working with Microsoft operating systems
  • Minimum of 6 months of experience working with Google apps
  • Minimum of 6 months experience with troubleshooting hardware and software

Working at SelectQuote:

We create positive customer experiences, innovate, and take risks. We build and invest in high-performing teams, empower our employees, and challenge the status quo to drive continuous improvement.



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