Technical Support Specialist

5 days ago

Leawood, Kansas, United States Apex Systems Full time

Job Summary:

This position is responsible for providing technical support to clients. The ideal candidate will have experience with Level 1 and 2 help desk support, as well as knowledge of proprietary software and complex technologies.

Key Responsibilities:

  • Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated
  • Managing proprietary software changes and the introduction of new and highly complex technologies
  • Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
  • The resolution of all field computer associated problems
  • Leveraging a ticketing system to manage workflow
  • Working occasionally with vendors; tracking service agreements
  • Maintaining appropriate inventory to get new users up and running in short order

Requirements:

  • 2 years of Level 1 Help Desk experience
  • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
  • An associates (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
  • 2+ years of Level 1 and 2 Help Desk experience preferred
  • Demonstrated success troubleshooting PC related problems in a Windows environment
  • Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
    • Answer basic troubleshooting questions for desktop computers / laptops
    • Support and maintain a LAN/Server
    • Install system changes
    • Provide sign-on maintenance/assistance
    • Set-up and maintain networked computers
    • Order network office computers and track maintenance agreements
    • Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
  • Experience working with vendors preferred
  • Ability to travel locally to the corporate and district offices

Core Competencies and Characteristics:

  • Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision
  • Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
  • Strong written and verbal communication skills
  • The ability to balance multiple priorities; strong demand management skills

EEO Employer:

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing

  • Technical Support Specialist

    1 month ago

    Leawood, Kansas, United States Apex Systems Full time

    Technical Support Specialist OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide Level 1 and 2...

  • Technical Support Specialist

    1 month ago

    Leawood, Kansas, United States Apex Systems Full time

    Technical Support Specialist OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide Level 1 and 2...

  • Technical Support Specialist

    1 month ago

    Leawood, Kansas, United States Apex Systems Full time

    Technical Support Specialist OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide Level 1 and 2...

  • Technical Support Specialist

    2 weeks ago

    Leawood, Kansas, United States Apex Systems Full time

    Technical Support Specialist Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide Level 1 and...

  • Technical Support Specialist

    1 week ago

    Leawood, Kansas, United States Apex Systems Full time

    Technical Support SpecialistApex Systems is seeking a Technical Support Specialist to join our team. This is a 6-month contract-to-hire opportunity.Key Responsibilities:Provide Level 1 and 2 support, escalating Level 3 issues as neededManage proprietary software changes and introduce new technologiesOffer full desktop support, including diagnosing issues,...

  • Technical Support Specialist

    5 days ago

    Leawood, Kansas, United States Apex Systems Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing Level 1 and 2 support, managing proprietary software changes, and introducing new technologies.Key Responsibilities:Provide Level 1 and 2 support, including troubleshooting desktop and...

  • Technical Support Specialist

    1 month ago

    Leawood, Kansas, United States Apex Systems Full time

    Technical Support Specialist OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their technical needs are met and their systems are running smoothly.Key Responsibilities:Provide...

  • Technical Support Specialist-Bilingual

    2 weeks ago

    Leawood, Kansas, United States PSG Panasonic Connect North America Professional Services Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist-Bilingual to join our team of Call Center Agents. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients through phone, email, and chat.Key Responsibilities:Respond to incoming technical support and customer service...

  • Technical Support Specialist

    4 days ago

    Leawood, Kansas, United States Apex Systems Full time

    Technical Support Role OverviewWe are seeking a skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Providing Level 1 and 2 support, as needed; Level 3 issues will be escalatedManaging proprietary...

  • Technical Support Specialist

    4 weeks ago

    Leawood, Kansas, United States PSG Panasonic Connect North America Professional Services Full time

    Job SummaryWe are seeking a highly skilled and bilingual Technical Call Center Agent to join our team at PSG Panasonic Connect North America Professional Services. As a Technical Call Center Agent, you will be responsible for providing exceptional customer service and technical support to our clients through phone, email, and chat.Key ResponsibilitiesRespond...

  • Technical Support Specialist

    5 days ago

    Leawood, Kansas, United States PSG Panasonic Connect North America Professional Services Full time

    Job SummaryWe are seeking a highly skilled Technical Call Center Agent-Bilingual to join our team at PSG Panasonic Connect North America Professional Services. As a Technical Call Center Agent-Bilingual, you will be responsible for providing exceptional customer service and technical support to our clients through phone, email, and chat.Key...

  • Technical Support Specialist

    1 week ago

    Leawood, Kansas, United States SelectQuote Full time

    About the Role:The Service Desk I position is a technical support role that requires troubleshooting and resolving hardware and software issues for internal SelectQuote employees. This position involves supervised training to learn internal telecom systems, common network, and hardware troubleshooting issues.Key Responsibilities:Solves computer-related...

  • Patient Support Specialist

    1 week ago

    Leawood, Kansas, United States Ascentist Healthcare Full time

    At Ascentist Healthcare, we're seeking a Patient Support Specialist to join our team. As a key member of our patient care team, you'll be responsible for ensuring a positive patient experience through answering calls, scheduling appointments, and communicating effectively with patients in a medical call center environment. With a High School Diploma or...

  • Training Support Specialist

    5 days ago

    Leawood, Kansas, United States ReeceNichols Real Estate Full time

    Job Title: Training AdministratorJob Summary:ReeceNichols Real Estate is seeking a skilled Training Administrator to provide exceptional customer service and technical support to our team. As a key member of our support team, you will be responsible for monitoring incoming requests, providing detailed assistance, and escalating issues as needed.Key...

  • Panasonic Support Specialist

    4 days ago

    Leawood, Kansas, United States PSG Panasonic Connect North America Professional Services Full time

    Job Summary:As a Call Center Agent at PSG Panasonic Connect North America Professional Services, you will provide front-line support to business-to-business clients via phone, email, and chat. Your role will involve assisting customers with technical issues, creating repair orders, and processing service loaners/exchanges.Key Responsibilities:Provide...

  • Administrative Support Specialist

    2 weeks ago

    Leawood, Kansas, United States Tutera Senior Living & Health Care Full time

    Job Summary:Tutera Senior Living & Health Care is seeking a highly skilled and compassionate Administrative Support Specialist to join our team at Mission Chateau Senior Living Community in Prairie Village, KS.Key Responsibilities:Provide exceptional administrative support to facility personnel, including greeting visitors and delivering morning papers to...

  • Executive Support Specialist

    5 days ago

    Leawood, Kansas, United States Dechra Pharmaceuticals PLC Full time

    Job IntroductionDechra Pharmaceuticals PLC is a global specialist in veterinary pharmaceuticals, with a culture that thrives on values such as (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships, and (A)mbition. We are seeking a highly organized and detail-oriented individual to join our team as an Executive Assistant.Role ResponsibilitiesThe...

  • Senior Desktop Support Specialist

    3 weeks ago

    Leawood, Kansas, United States Ascend Learning Full time

    About the RoleWe are seeking a highly skilled Senior Desktop Support Engineer to join our dynamic team in Leawood, KS. As a key member of our IT department, you will be responsible for providing exceptional customer service while troubleshooting and resolving complex technical issues, both remotely and on-site.Key ResponsibilitiesHandle complex technical...

  • Patient Support Representative

    4 days ago

    Leawood, Kansas, United States Ascentist Healthcare Full time

    Job Summary: We are seeking a Patient Support Specialist to join our team at Ascentist Healthcare. As a Patient Support Specialist, you will be at the heart of our patient care, ensuring a positive, quality patient experience through answering calls, scheduling and rescheduling appointments, entering patient data into medical systems and communicating...

  • Pet Insurance Claims Specialist

    1 month ago

    Leawood, Kansas, United States Companion Protect, LLC Full time

    Job Title: Pet Insurance Claims SpecialistAt Companion Protect, LLC, we are seeking a highly skilled and detail-oriented Pet Insurance Claims Specialist to join our team. As a Pet Insurance Claims Specialist, you will be responsible for managing the claims process from receiving the claim through approval and payment.Key Responsibilities:Manage the claims...