Executive Hospitality Manager

2 days ago


Miami, United States Highgate Hotels Full time
Head Concierge

The Head Concierge is responsible for overseeing the daily operations of the concierge department, ensuring a warm and welcoming environment for all residents and visitors. This role requires exceptional leadership skills, as they will lead a team dedicated to providing top-notch customer service and facilitating various services, including owner services, transportation, and hotel amenities.

Key Responsibilities:
  • Lead a team of concierge professionals to deliver exceptional customer service
  • Oversee the daily operations of the concierge department, ensuring seamless execution of services
  • Collaborate with other departments to provide a comprehensive resident experience
  • Develop and implement strategies to improve resident satisfaction and loyalty
  • Manage and maintain accurate records of resident interactions and services provided
Requirements:
  • 3+ years of experience in a concierge or hospitality leadership role
  • Proven track record of delivering exceptional customer service and leading high-performing teams
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required; bachelor's degree preferred

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