Rehabilitation Services Access Coordinator

1 week ago


Winfield, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly organized and detail-oriented Rehabilitation Patient Access Specialist to join our team at Northwestern Medicine. As a key member of our rehabilitation services team, you will be responsible for providing exceptional patient access and administrative support to our patients and staff.

Key Responsibilities
  • Provide exceptional patient access and administrative support to patients and staff
  • Manage departmental reception and clerical functions, including answering phones, greeting patients, and referring to appropriate staff as needed
  • Coordinate all clerical work for the department, including processing invoices and purchase requests
  • Independently manage the DAR (Department Appointment Report) in EPIC for the respective department
  • Schedule, confirm, and reschedule patients for visits at Rehabilitation Services and its satellite locations
  • Follows the necessary requirements of the department, including completion of questionnaires and coordination with other departments
  • Accurately identifies patient MRN to avoid duplication of records in system
  • Obtains and updates patient demographic, insurance, and billing information
  • May independently access the Unscheduled Orders Work Queues on a daily basis and maintains departmental expectations
  • May independently monitor and maintain other assigned Rehabilitation Work Queues based upon registration
  • Follows Rehabilitation Services Guidelines and policies in regard to subsequent patient scheduling to maximize therapist productivity and time
  • May collect cash and credit card payments and ensures all payment collection and documentation meets current standards
  • Follows the necessary requirements for daily reconciliation and balancing
  • May independently manage therapist's monthly schedules/templates
  • Schedules meetings and huddles as requested by therapist or Senior staff member
  • Works with Senior to block scheduled PTO time and/or sick time appropriately
Requirements
  • Two years' experience in front office with computer experience
  • High School graduate
  • Successful completion of EPIC training for scheduling and registration
About Northwestern Medicine

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.



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