Patient Access Specialist
1 week ago
At Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and service. As a Patient Access Specialist, you will play a critical role in ensuring that our patients receive the highest level of care and service from the moment they arrive at our facilities.
Responsibilities:- Provide exceptional customer service to patients and families, responding to their questions and concerns in a timely and professional manner.
- Collect and verify patient demographic information, including insurance and financial data, to ensure accurate and efficient registration and scheduling processes.
- Utilize multiple online systems to verify patient eligibility and benefit levels, and to retrieve and print patient orders.
- Communicate effectively with patients, families, and healthcare teams to ensure seamless transitions and coordination of care.
- Participate in quality improvement initiatives to enhance patient satisfaction and experience.
- Collaborate with other departments and teams to ensure efficient and effective patient flow and registration processes.
- High school diploma or equivalent required; additional education preferred.
- 2-3 years of customer service or medical office experience required.
- Excellent interpersonal, verbal, and written communication skills required.
- Proficiency in computer data-entry/typing required.
- Ability to read, write, and communicate effectively in English required.
- Additional education or training in healthcare finance or insurance.
- Experience in a healthcare setting, particularly in patient scheduling and registration.
Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
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