Partnership Engagement Manager

2 days ago

Chicago, Illinois, United States HACE Full time
Job Description

HACE is seeking a highly skilled Partnership Engagement Manager to join our team. As a key member of our national network, you will be responsible for delivering exceptional customer service and engagement to corporate partners and HACE members across the country.

Key Responsibilities
  • Manage accounts of all sizes, representing our team externally with clients and internally with other agency staff.
  • Develop a thorough understanding of clients' positions in the market, their products/services, points of difference, and competitive landscapes.
  • Manage client input and feedback for all projects, providing detailed direction and timeliness.
  • Establish and build strong working relationships with business leaders at all levels.
  • Manage day-to-day client communication and ongoing relationships as it relates to current, new, and upcoming projects.
  • Visit or conduct monthly meetings (or more frequently as requested) with clients to manage deliverables and expectations, and encourage relationship-building opportunities.
  • Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis.
  • Work collaboratively with other agency departments to ensure engagement and smooth delivery of programs and relevant events.
  • Manage and develop metrics, measurements, and surveys to track the impact of HACE's investor relationship efforts.
  • Work with HACE team members to ensure employer account deliverables are met and provide suggestions to continuously improve the assortment of services.
  • Develop a talent sourcing program to match talent with job openings from corporate partners.
  • Track and document all communication and deliver reports through customer relationship management (CRM).
  • Generate/create and deliver quarterly reports to corporate partners outlining engagement, branding, and recruitment outcomes.
  • Leverage HACE's website, LinkedIn, and e-commerce technology to engage employers and increase their visibility.
Membership Outreach
  • Work collaboratively with the marketing department to increase membership for HACE nationally through HACE's website, resume database, and social media.
  • Welcome, meet, or call HACE members to engage them with our programs.
  • Develop and manage a resume database and referrals to employer partners.
  • Collaborate with HACE staff, Board of Directors, Auxiliary Board, and Volunteers in developing protocols with fundraising prospects.
  • Attend employer and community events to recruit and connect with members.
  • Create ongoing engagement opportunities for members and targeted invitations and outreach campaigns.
  • Work closely with Marketing and Program Managers to ensure program and recruitment goals are met.
  • Analyze qualitative and quantitative feedback from participants to identify successes and lessons learned.
  • Utilize communication with multiple social media tools, including Facebook, LinkedIn, Twitter, YouTube, and Flickr, to increase member engagement and collaboration.
Program Support
  • Assist the Director of Strategic Partnerships to identify prospect companies and create follow-up meetings with potential corporate sponsors and participants of HACE-related programs.
  • Contribute to the execution and planning of HACE program training sessions and key events when applicable.
  • Collaborate with HACE staff, Board of Directors, Junior Board members, and pertinent Advisory Boards in planning fundraising events and information seminars.
  • Help to develop compelling marketing messages and campaigns.
Community Activation
  • Support HACE's mission and services by providing volunteer coaching and serving as a media consultant to its various members and channels.
  • Serve as a representative of HACE at fundraisers, professional networking events, relevant conferences, and college campuses.

HACE is an equal opportunity employer committed to building high-performing teams that mirror the communities we serve.

This is a remote position.

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