Community Support Services Coordinator

2 weeks ago

Austin, Texas, United States Foundation Communities Inc Full time
Job Overview

Position Summary:
We are seeking a dedicated and enthusiastic individual to deliver comprehensive case management services to our residents. The ideal candidate will design innovative programs that assist individuals in successfully maintaining their housing, while also facilitating access to mental and primary health care, financial management, educational opportunities, and employment services. A successful applicant will provide holistic support and cultivate a positive community atmosphere within our permanent supportive housing for previously homeless and/or very low-income single adults.

**NEW EMPLOYEES ELIGIBLE FOR A SIGN-ON BONUS**


Key Responsibilities:

  • Implement intensive case management and care coordination to enhance residents' access to mental and primary health care, substance use treatment, financial stability, and overall self-sufficiency through a collaborative team approach. Partner closely with other agencies and the broader Resident Services team to improve residents' housing retention, income stability, health, wellness, and social engagement.
  • Effectively manage and de-escalate crisis situations by employing appropriate techniques, contacting relevant authorities in emergencies, and thoroughly documenting incidents and outcomes as necessary.
  • Develop innovative strategies to foster relationships with residents, conducting proactive outreach to identify needs, boost residents' involvement in their treatment, and connect them with suitable resources. Organize voluntary groups, classes, outings, and unique learning experiences that promote positivity, growth, community engagement, and socialization.
  • Collaborate with Property Management under a blended management model. Regularly meet with Property Management staff to discuss policy enforcement and amendments, collaboratively address challenging situations with residents, and make joint decisions to ensure community safety and well-being.
  • Maintain accurate documentation of services provided in line with grant requirements and organizational documentation systems. Submit necessary documentation by established deadlines to appropriate personnel.

Minimum Qualifications:

  • A minimum of one year of experience in delivering intensive case management services to adults facing homelessness, transitioning from homelessness, or at risk of homelessness is required.
  • At least one year of experience in mental health/substance use and crisis intervention is required.
  • Must possess SSI/SSDI Outreach, Access, and Recovery (SOAR) certification, or be willing to obtain certification within the first 90 days of employment.
  • Ability to work independently, solve problems, think critically, and communicate effectively with individuals from diverse backgrounds is essential.
  • Strong interpersonal skills, effective organizational methods, and the ability to multitask are required. Must be able to build warm, professional relationships with residents through respect, kindness, and availability, while employing a person-centered, strengths-based approach in case management.

Preferred Qualifications:

  • A Master of Social Work Degree (or related field) is recommended.
  • Proficiency in Spanish or ASL is advantageous.

Working Conditions/Physical Requirements:
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical demands: While performing the duties of this position, the employee is primarily seated in an office environment and is regularly required to see, talk, and hear. The employee frequently stands, walks, and sits. The employee often uses hands and may occasionally lift and/or move up to 20 pounds. Specific vision abilities required for this role include close vision and the ability to adjust focus.
Work environment: The work conditions typically occur in a clean, pleasant, and comfortable office setting. The noise level in the work environment is generally moderate.

Compensation:
$55,500 annually

This position profile outlines the key responsibilities and performance expectations. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are expected to follow any other job-related instructions and perform job-related duties as reasonably assigned by their supervisor.

Foundation Communities offers an excellent benefits package, including employer-paid health benefits, a 401(k) investment opportunity, an Employee Assistance Program, and paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, or gender identity.

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