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Technology Support Coordinator

2 months ago

Austin, Texas, United States TEXAS DEPT OF HOUSING AND COMMUNITY AFFAIRS Full time

GENERAL OVERVIEW:

The Technical Support Team Lead plays a crucial role in overseeing complex computer systems analysis and providing leadership to Help Desk personnel. This multifaceted position requires a broad range of IT expertise, particularly in a smaller agency setting. Responsibilities include evaluating new software products, assisting in system implementations, and offering personalized training and troubleshooting for hardware and software issues.

This role operates under limited supervision, allowing for significant independent decision-making. Proactive skill acquisition and adaptability to new tasks are highly valued. Occasional travel and extended work hours may be necessary.

KEY RESPONSIBILITIES:

  • Facilitates the transition to updated operating systems and application enhancements.
  • May assist with server operating system support, encompassing patching, upgrades, and configuration.
  • Collaborates with software developers and management to assess and prioritize security vulnerabilities.
  • Installs, configures, and maintains operating systems and applications, utilizing tools such as SCCM/MECM for automation and user system maintenance.
  • Coordinates the setup and upkeep of computers and office equipment for agency staff, providing timely help desk support.
  • Participates in the evaluation and procurement of IT hardware and software.
  • Works with other divisions to implement new systems and uphold agency policies.
  • Manages user access and authentication systems to ensure secure access to applications and data.
  • Maintains the agency's IT inventory and serves as the primary contact for operational IT issues.
  • Identifies and resolves hardware and software problems, documenting solutions for staff reference.
  • Leads the team by providing guidance and direction to colleagues.
  • Creates and updates operational manuals and procedures.
  • Adheres to a regular work schedule and complies with all agency policies.
  • Performs additional duties as assigned.

QUALIFICATIONS:

  • Required: Four years of experience in system administration and user support, or a relevant degree with equivalent experience.
  • Required: Proficiency with Microsoft Azure, Office365, and SCCM/MECM.
  • Preferred: Familiarity with Cisco devices and basic networking concepts.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Expertise in system operating environments and networks.
  • Proficient in SCCM/MECM, Intune (MDM), and Windows Server Update Services (WSUS).
  • Strong skills in Active Directory and Group Policies Management.
  • Ability to communicate technical concepts to non-technical audiences.
  • Organizational skills to prioritize tasks effectively.
  • Ability to build and maintain effective working relationships.

PHYSICAL REQUIREMENTS:

  • Typical office environment.
  • Ability to work on a computer for extended periods.
  • Capability to lift and carry items up to 50 pounds.

IMPORTANT NOTES:

All applicants must be prepared to provide official transcripts or other documentation to validate qualifications. Background checks will be conducted prior to employment offers. The Texas Department of Housing and Community Affairs is committed to equal employment opportunities.