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Patient Services Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Texas Oncology. This role will support the Breast Surgery Department at our Austin, Texas location, providing exceptional patient care and administrative support.
Key Responsibilities- Ensure accurate and timely entry of patient insurance, demographic, and eligibility information into our system.
- Collect and review patient insurance information, complete insurance forms, and collect co-pays and deductibles.
- Verify patient insurance eligibility and obtain pre-authorization of services and/or referrals.
- Assess patient financial requirements and advise patients and families on insurance benefits, co-pays, and financial obligations.
- Post line items and adjustments to patient accounts, balance receipts, and reconcile daily work batches.
- Submit files and process claims for payment, research and resolve claim delay issues.
- Resolve patient questions and complaints regarding insurance billing and adjust accounts as necessary.
- Follow-up on assigned accounts and use collection techniques to keep accounts current.
- Set-up financial arrangements with patients as necessary and assist with researching and obtaining community resources.
- High School Diploma or equivalent required.
- 0-3 years of medical business office experience preferred.
- Minimum 3-5 years of medical business office experience for Level 2.
- Minimum five years of medical business office experience for Level Sr.
This role requires frequent interaction with patients and staff. The ideal candidate will be able to work in a fast-paced environment and provide exceptional customer service.
