Patient Service Coordinator

5 days ago


Austin, Texas, United States Texas Oncology Full time
Overview

The US Oncology Network is seeking a highly skilled Patient Services Representative to join our team at Texas Oncology. This role will support the Medical Oncology Department at our 4101 James Casey Street #100 location in Austin, Texas. The typical work week is Monday through Friday, 8:30a - 5:00p.

Responsibilities
  • Pages clinic personnel as appropriate
  • Communicates messages in an accurate and timely manner according to procedures
  • Checks patients out after examination
  • Schedules returning appointments in accordance with physician and/or office guidelines
  • Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
  • Records patient cancellations and missed appointments
  • Reschedules appointments
  • Notifies appropriate staff of the cancellation and makes note in patient chart
  • Provides general administrative support by filing charts and forms
  • Maintains lobby area in a neat and orderly manner
  • Maintains a legible supply of forms and appropriate office supplies required for daily activities
  • Schedules outside testing and referrals for patients as required
  • Follows up on completed outside testing to ensure reports are received and uploaded into patient chart
  • Assists physician in correspondence to referring physicians
  • Sends completed notes to referring physicians and scans notes into patient chart
  • Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regard to patient records
  • Performs other duties as requested or assigned
  • May type memos and forms
Qualifications
  • High School Diploma or equivalent required
  • This position is entry level and requires 0-3 years of medical business office experience
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work requires frequent interaction with patients and staff.



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