Patient Access Coordinator

12 hours ago


Austin, Texas, United States Su Vida Services Inc Full time
About Suvida Healthcare

Suvida Healthcare is a compassionate advocate dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families.

Our Mission

We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

What We Do

We are an empowered primary care, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.

Our Culture & Core Beliefs
  • Earn Trust by being transparent and reliable in all interactions.
  • Building Relationships through empathy and active listening.
  • Creating Joy by making a positive impact on the lives of our patients and their families.
  • Doing Right by upholding the highest standards of ethics and integrity.
  • Improving Every Day by embracing continuous learning and growth.
  • Moving Forward by being adaptable and resilient in the face of challenges.
Job Summary

The Patient Access Representative plays a critical role in achieving our standard of excellence in the patient engagement arena. This role demands a high degree of attention to detail and the ability to engage with senior patients, their families, and caregivers in a positive manner, with empathy, and patience.

Responsibilities
  • Telephonic patient outreach to new and established patients.
  • Answer incoming appointment requests from patients.
  • Digital communication with patients.
  • Collect or update demographic and insurance information; verify insurance.
  • Schedule appointments.
  • Accurate and complete documentation in the appropriate system(s) in accordance with all policies and procedures.
  • Take ownership of all patient issues and partner with other departments as needed when a particular need falls outside the Patient Access Representative scope.
  • Maintain HIPAA compliance in all interactions at all times.
  • Participate in mandatory training.
  • Remain up-to-date on process or organizational changes received via meetings, email, or other channels.
  • Proactively partner with leadership to identify improvement opportunities for protocols.
  • Perform other duties and responsibilities as assigned.


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