Client Services Coordinator
10 hours ago
We are seeking a highly organized and detail-oriented Client Services Coordinator to join our team at Community Medical Services. As a Client Services Coordinator, you will be the first point of contact for clients and visitors, providing a warm and welcoming experience.
Responsibilities:- Greets and attends to clients in person and over the phone
- Answers all phone calls in a professional and courteous manner
- Manages the patient flow of a high volume of clients in a fast-paced environment
- Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor
- Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record
- Establishes client payment plans and financial contracts, collects and posts payments
- Ensures confidentiality of all client and employee information
- Assists in the de-escalation of clients using a trauma-informed approach
- Triages client issues to secure most appropriate solution
- High School Diploma/GED
- 1+ years of experience in customer service
- 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A supportive and collaborative work environment
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.
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