Client Services Coordinator

10 hours ago


Austin, Texas, United States Community Medical Services Full time
Job Title: Client Services Coordinator

We are seeking a highly organized and detail-oriented Client Services Coordinator to join our team at Community Medical Services. As a Client Services Coordinator, you will be the first point of contact for clients and visitors, providing a warm and welcoming experience.

Responsibilities:
  • Greets and attends to clients in person and over the phone
  • Answers all phone calls in a professional and courteous manner
  • Manages the patient flow of a high volume of clients in a fast-paced environment
  • Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor
  • Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record
  • Establishes client payment plans and financial contracts, collects and posts payments
  • Ensures confidentiality of all client and employee information
  • Assists in the de-escalation of clients using a trauma-informed approach
  • Triages client issues to secure most appropriate solution
Requirements:
  • High School Diploma/GED
  • 1+ years of experience in customer service
  • 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.



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