Patient Services Coordinator

2 weeks ago


Austin, Texas, United States People's Community Clinic Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Services Representative to join our team at Peoples Community Clinic. As a key member of our front office staff, you will play a vital role in ensuring the smooth flow of patients through our clinic, providing exceptional customer service, and supporting the delivery of high-quality patient care.

Key Responsibilities
  • Coordinate Patient Flow: Greet patients promptly, complete the check-in process efficiently, and ensure timely patient care.
  • Manage Patient Demographics: Thoroughly review and update patient information, income, insurance, and sliding fee as indicated.
  • Communicate Effectively: Communicate effectively with back office support staff, other departments, and patients to ensure seamless coordination.
  • Monitor Wait Times: Monitor wait times in the waiting area and communicate delays to patients and clinical staff.
  • Collect Co-Pay and Reconcile Cash: Collect co-pay and accurately reconcile daily cash.
  • Complete Check-Out Process: Complete the entire check-out process for patient visits, collect fee tickets, and enter all charges.
Qualifications
  • Education: High School Diploma/GED
  • Experience: Minimum two years' experience working in a physician's office or healthcare facility
  • Preferred Qualifications: Bilingual in English/Spanish, experience with medical billing, and working knowledge of electronic medical records and practice management systems
Benefits
  • 18 PTO days per year & 11 paid holidays
  • Major Medical Health Insurance Coverage
  • Dental & Vision
  • Flexible Spending Accounts
  • Employer paid Life Insurance
  • Employer paid Short-Term and Long-Term Disability
  • Annual Training
  • 403(b) with 4% employer matching

Peoples Community Clinic is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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