Patient Services Coordinator
6 days ago
About Us
Lone Star Circle of Care is a non-profit, Federally Qualified Health Center (FQHC) dedicated to providing high-quality healthcare to patients in Central Texas. We strive to create a healthcare home for the uninsured and underserved, and we're committed to making a positive impact in our community.
Our Benefits
We offer a comprehensive compensation package that includes competitive salaries and a generous benefits package. Your benefits include medical, dental, vision, life, disability, 403(b), paid time off, and training and development opportunities.
Job Summary
Our Front Desk Representative will perform a variety of duties that are clerical in nature. Under general supervision, they will exercise some discretion and make routine decisions based on existing guidelines. They will frequently interact with Providers, Nurses, and Medical Assistants.
Responsibilities
- Provides initial customer service to all patients, including greeting patients, scheduling and confirming patient appointments, and performing data entry into the NextGen software system for patient information.
- Provides conflict resolution and responds to patient grievances.
- Creates and maintains confidential patient files and records; files accordingly.
- Floated to other LSCC facilities as needed and required.
- Performs all other duties as assigned.
Payment/Insurance Processing
- Facilitates patient check-in and check-out, explaining payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
- Collects and posts patient payments; prepares deposits and follows established cash handling procedures.
- Completes patient intakes, income screenings, and conducts insurance verifications and authorizations.
Qualifications
- High school diploma or GED.
- Minimum of six (6) months of experience working in a professional administrative or related capacity.
Preferred Qualifications
- Prior medical office and/or healthcare setting experience.
- Prior customer support experience.
- Proficiency with MS Office Suite (Word, Excel, and Outlook).
- Bilingual English/Spanish language skills.
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