Patient Services Coordinator
2 days ago
We are seeking a highly skilled and customer-focused Patient Services Coordinator to join our team at People's Community Clinic. As a key member of our front office team, you will play a vital role in ensuring the smooth flow of patients through our clinic, providing exceptional customer service, and supporting the delivery of high-quality patient care.
This is a part-time position working 20 hours per week, with a starting hourly rate of $17.50. If you are a team player with excellent communication skills and a passion for delivering outstanding patient experiences, we encourage you to apply.
Key Responsibilities- Coordinate patient flow through the front office, ensuring timely and efficient check-in and check-out processes.
- Provide exceptional customer service, greeting patients promptly and ensuring their needs are met.
- Manage patient demographics, income, insurance, and sliding fee updates, ensuring accuracy and compliance.
- Screen patients for financial counseling and communicate effectively with back office support staff and other departments.
- Monitor wait times and communicate delays to patients and clinical staff, ensuring seamless patient flow.
- Collect co-pays, reconcile daily cash, and complete check-out processes for patient visits.
- Schedule follow-up appointments and serve as a cashier, collecting payment and setting up payment plans as needed.
- High School Diploma/GED
- Minimum two years' experience working in a physician's office or healthcare facility
- Experience with medical billing preferred
- Bilingual in English/Spanish preferred
- Exceptional customer service skills, ability to interact successfully with people from diverse backgrounds and abilities
- Basic computer literacy, including working with databases and electronic medical records
- 18 PTO days per year & 11 paid holidays
- Major Medical Health Insurance Coverage
- Dental & Vision
- Flexible Spending Accounts
- Employer paid Life Insurance
- Employer paid Short-Term and Long-Term Disability
- Annual Training
- 403(b) with 4% employer matching
People's Community Clinic is committed to equal employment opportunity and welcomes applications from diverse candidates.
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